Service Physics

09/29/2022

No Such Thing as the 8th Waste
"I have a beef with the 8th waste – often described as “unused human potential” – that I see added to the OG 7-wastes we’ve learned from TPS – and here’s my argument. Waste is not cost. Outside of our lean practice, we use the word “waste” casually..."

Read more by cofounder Steve Crowley: http://ow.ly/j3SF50KXzLE

09/23/2022

Humanity in Business: A Panacea for the Labor Crisis

"The only way forward to position your company for sustained growth is to look deeply at building a humanity focused culture, a lean and light operation, and a digital-forward strategy. "

https://www.servicephysics.com/post/humanity-in-business-labor

09/22/2022

Shared from Esper.io - thank you for having us on!

A NEW episode of There’s A Device For That!

Operational excellence has become essential for restaurants in the digital age. This week’s powerhouse guests join guest host Emily Carrion to discuss how restaurants can use technology to boost capacity and deliver limitless innovation.

Hear from Carl Orsbourn, author of Delivering the Digital Restaurant, and Brian Reece and Steve Crowley, Principals and Founders of Service Physics, on what leaders of digital restaurants must do to succeed.

Episode link in the comments! Enjoy!

A NEW episode of There’s A Device For That! Operational excellence has become essential for restaurants in the digital age. This week’s powerhouse guests join…

09/19/2022

Looking for your next challenge? Want to fundamentally change and reorganize the industry for the better? Service Physics wants to work with you. We're looking to contract for several positions: Client Lead, Scrum Master, and Industrial Engineer - Work Design. Learn more at servicephysics.com, or contact us: [email protected]

09/16/2022

We are on a mission to organize the hospitality industry for growth - starting with the next generation of hospitality leaders at Cornell University.

09/14/2022

Founders traveling - en route to speak at Cornell University!

09/14/2022

We'd like to congratulate our colleague and friend Meredith Sandland and her company, Empower Delivery, on the launch of their new software solution for virtual restaurants!

“Having resource awareness across different raw materials, functions in the kitchen, stations, driver dispatch & customer service holistically together and aware of one another is what enables the system to optimize an outcome for the customer on the other end.”

Digital expert Meredith Sandland and Clustertruck CEO Chris Baggott join forces to create Empower Delivery: an in-house tech stack solution for ghost kitchens

09/09/2022

Service Physics' co-founders Brian Reece and Steve Crowley are honored to have been invited to speak at Cornell Johnson University Nolan School of Hotel Administration (part of the SC Johnson College of Business) on September 15th. There's little better opportunity to affect change than to help positively influence future leaders of the service industry!

More about the school: https://sha.cornell.edu

08/30/2022

The destructive power of misapplied “teamwork”:
"...everyone was “helping” everyone. This created traffic jams, miscommunication, waiting, needless motion, spills, re-fires, and every other nasty thing that you can imagine. A culture of teamwork is always desirable, but in many cases, real teamwork is not an option."

Read more: https://http://ow.ly/I9JL50Kw75M

08/24/2022

We would like your valuable input on a new therapy to promote greater mental health and wellness. Please take 5 minutes to share your insights on this survey.

https://forms.gle/yhmH6HmHmPwc3KuB6

08/23/2022

The barrier to improvement is low - all you need is a pen and blank piece of paper. Spaghetti diagrams are a great tool to find unnecessary motion in your operation and drive waste from your business.

This one shows 2 people working together at the plating station in a restaurant we're currently working with. The improvements we suggested reduced the Line Off Rate 50% & simplified the work. The increase in efficiency is clear! If you'd like to learn more, contact us at servicephysics.com

08/19/2022

Kaizen – from Toyota to Service Physics

Kaizen and Lean thought have been at the core of our methodology from the beginning, and always with a humanity-focused outlook. Service Physics proudly traces our evolution directly from the Toyota Way and the emergence of kaizen thought in the United States via NUMMI, and continues to bring these transformational practices to new industries and markets with digital problems in need of solutions.
Read more: https://http://ow.ly/4ot750Kol4S