08/12/2025
💭DID YOU KNOW
IDDO provides individualized consumer assistance to individuals, their caregivers and providers navigating OPWDD supports and services. These services are provided via IDDOs toll-free helpline.
Services provided by IDDO include:
▫️Explaining the Front Door or the first step in getting OPWDD services.
▫️Helping individuals obtain necessary documents for the OPWDD eligibility and service authorization process.
▫️Educating individuals and families on Self-Direction.
▫️Navigating the role of Care Coordination Organization (including the role of Care Managers in service authorization and coordination); difficulties communicating with care managers.
▫️Informing individuals and their Circle of Support on the purpose of The Life Plan and advising them on how to address issues with their Life Plan.
▫️Providing resources and referrals for Housing
Understanding how to report Abuse/Neglect to the Justice Center
▫️Counseling on complaints, grievances, and fair hearings
Free and confidential helpline: 800-762-9290
or
Or visit the website here: https://www.cssny.org/programs/entry/iddo