ICMI

ICMI ICMI empowers organizations worldwide to provide the best customer experience possible!

🚀 Master critical skills before ICMI's Contact Center Expo begins, October 26-29.We're offering 6 intensive, 2-day train...
05/28/2026

🚀 Master critical skills before ICMI's Contact Center Expo begins, October 26-29.

We're offering 6 intensive, 2-day training courses in Orlando:
🤖 AI in the Contact Center (includes certification)
📊 Advanced Workforce Management
🎯 Contact Center Senior Leadership
👥 Contact Center Management
📈 Foundations in Contact Center Metrics
💪 Supporting Operational Excellence/Unlocking Coaching Potential

Small classes. Expert instructors. Strategies you can use immediately.

Space is limited—register today 👉 http://spr.ly/6183B8ZMDZ

🎉 Exciting News! Registration is NOW OPEN for ICMI Contact Center Expo 2026! 🗓️ October 26-29 | Orlando, FLLock in the l...
05/12/2026

🎉 Exciting News! Registration is NOW OPEN for ICMI Contact Center Expo 2026! 🗓️ October 26-29 | Orlando, FL

Lock in the lowest rates when you register today! This is your chance to invest in your career and your team's success without breaking the budget.

🌟 Secure a Premier Pass to experience exclusive Behind-the-Scenes Site Tours at Leading Contact Centers including:
🎢 Universal Destinations and Experiences
🏰 Disney Central Reservations
⚖️ Morgan & Morgan
(More tours will be announced soon!)

ICMI's Contact Center Expo provides expert-led education, networking and professional growth! You'll find:
✨ 2-Day Intensive Training Programs
🏆 Global Contact Center Awards Ceremony
🎤 Keynote Speakers Who Will Inspire You
📚 5 Content Tracks Tailored to Your Needs
🔧 Half-Day Hands-On Workshops
🤝 Expo Hall Packed with Solutions & Innovations

This is where contact center pros come to level up! 🚀 Connect with peers who get it, learn strategies that actually work, and discover tools that make your job easier. Whether you're tackling staffing challenges, exploring AI, or just want to network with people who speak your language—this is YOUR event.

👉 Don't wait! Register now and join us in Orlando!

Learn More: http://spr.ly/6181BBtNbx

🎉 Exciting news! Registration for ICMI's Contact Center Expo 2026 opens next week!📅 October 26-29, 2026 📍 Ga***rd Palms ...
05/06/2026

🎉 Exciting news! Registration for ICMI's Contact Center Expo 2026 opens next week!

📅 October 26-29, 2026 📍 Ga***rd Palms Resort | Orlando, Florida

Whether you're a contact center leader, manager, or professional looking to stay ahead of industry trends, this is THE event for you!

What to expect: 🤝 Network with contact center professionals from around the country 📚 Learn proven strategies to improve operations and customer satisfaction 🚀 Discover the latest technology and innovations transforming the industry

Bring your team, share ideas, and leave inspired with solutions you can implement right away.

Registration opens soon—don't miss your chance to be part of this incredible experience!

See you in sunny Orlando! ☀️🌴

👉 Follow our page and turn on notifications so you don't miss the registration announcement!

Learn more here: http://spr.ly/6189BB96IR

Deadline Extended: Call for Speaker’s will be accepted through Friday, January 30 at 11:59 ET. Your expertise could sha...
01/27/2026

Deadline Extended: Call for Speaker’s will be accepted through Friday, January 30 at 11:59 ET.

Your expertise could shape the future of our industry. Don't let this opportunity pass you by.

✨ Share your insights with thousands of CX professionals
✨ Drive meaningful conversations about what's next
✨ Connect with industry leaders who need your solutions

Your final chance is now – Best of luck! 👇
Apply Here: https://speakers.icmi.com/

12/05/2025

It's your LAST DAY to save 15% on virtual and online courses with our Black Friday Sale! Our full 2026 calendar is out now - make 2026 your most IMPACTFUL year yet!! 💥 Use code ICMIBLACK15 at checkout to save >> https://bit.ly/4rxClrw

Time's ticking ⏰ to claim your steal of a deal with 15% off expert-led contact center training!! This will help you star...
12/02/2025

Time's ticking ⏰ to claim your steal of a deal with 15% off expert-led contact center training!! This will help you start 2026 off with confidence and credentials. 🏅You have until Dec. 5! Use code ICMIBLACK15 at checkout >> https://bit.ly/4rxClrw

Be a WINNER! Passport to Prizes begins in 30 minutes! Loads of amazing prizes, including Amazon gift cards and more! ...
10/30/2025

Be a WINNER! Passport to Prizes begins in 30 minutes! Loads of amazing prizes, including Amazon gift cards and more!

Swing by and join us for MiaRec's Solution Spotlight in 15 minutes to learn more about timing problems! In this session...
10/30/2025

Swing by and join us for MiaRec's Solution Spotlight in 15 minutes to learn more about timing problems! In this session, we’ll explore why traditional reporting is too slow for today’s CX, QA, and revenue teams—and how leading organizations are closing that gap with instant insights.

Get ready for Genesys' Solution Spotlight in 15 minutes to Level Up your Customer Experience. Organizations can no longe...
10/30/2025

Get ready for Genesys' Solution Spotlight in 15 minutes to Level Up your Customer Experience. Organizations can no longer rely on traditional service models; they need a new approach that orchestrates people, channels, and technology to deliver seamless, personalized experiences. We can't wait to see you!

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