02/17/2026
Subscription sea change: As acquisition slows, retention management drives the business
The industry-wide subscription acquisition rate has dropped from 4.1% in 2024 to just about 2.3% in 2025. Because finding new customers has become more difficult and expensive, revenue is now being driven by a focus on keeping and winning back the customers the companies already had. Subscription platform Recurly has reported on Win-back and Pause strategies in its latest report. To read more. https://www.quantummedia.com/industry-news-item/subscription-sea-change-as-acquisition-slows-retention-management-drives-the-business