Riley Group Inc.

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United States
New York, NY
Riley Group Inc.

We are a handpicked collective of proven experts with fresh, engaging, and powerful ideas about how to build an authentic, unique customer experience.

We're a collection of independent strategists and designers working on creating better customer experiences.

04/27/2023

is now open. It was our honor to work with the team to bring their brand to life at retail and across the park. More to come!

12/23/2022

The talents and creativity of the human spirit are the gifts we are celebrating under our tree this year. Thank you for sharing yours with the world.

12/16/2022

Families still crave time at the mall. So why won’t they go?

The answer is simple: too many malls aren’t making their customers' lives easier–or more fun.

To learn how shopping centers can turn that around, download the Mall Study via link in bio.

12/15/2022

When malls offer relevant experiences, the internet isn’t so scary anymore.

Learn how the right customer insights can help malls deliver customers joy that’s reserved for real life.

Download our Mall Study via link in bio.

11/20/2022

RGI’s design principles live in the rhythm of culture. Brands must be attuned to the rhythm of customer culture.

Follow us as we continue to break down the design principles that make our work…

DEFIANTLY HUMAN™

If you want to learn more about how we work or infuse into your brand, contact us on our site via the link in bio.

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11/13/2022

RGI’s design principles lead with a strong sense of purpose. Brands must have a purpose beyond profit and lead with it.

Follow us as we continue to break down the design principles that make our work…

DEFIANTLY HUMAN™

If you want to learn more about how we work or infuse into your brand, send us a message.

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11/10/2022

Riley Group Inc, over the years, has successfully created unique experiences for a vast array of brands & businesses, including the local ( ) consumer brands ( ), and today we’re showcasing our work in the .

A few years ago, an experienced retailer wanted to enter the Cannabis space and reinvent the . So was tasked with a challenge to design a new kind of retail experience for its brand, CAMP ( ).

Our team at developed and executed a new way to shop cannabis.

We researched and shopped a range of existing dispensaries in California, Colorado, and Washington to gain an intimate understanding of the current .

Next, we created the concept and explored options for differentiating the space from others in the .

Then, pulling from proven retail principles, we re-engineered the dispensary to create a superior .

The cannabis industry has proven to be a tricky business, however, the approach of listening to your customers before you build remains a key tenant to any brand’s success.

And with our knowledge of insiders who know how to navigate a classic retail experience, paired with a deep understanding of the intricacies of the current cannabis market, we can help you grow from seed to .

Want to infuse into your cannabis or retail brand? Connect with us at rileygroupinc.com.

Learn more via link in bio.

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11/06/2022

RGI’s design principles are people obsessed. Brands must design that meet real human needs, can be tracked, and are built to change.

Follow us as we continue to break down the design principles that make our work…

DEFIANTLY HUMAN™

If you want to learn more about how we work or infuse into your brand, contact us on our site via the link in bio.

™

10/30/2022

RGI’s design principles defend humanity. Brands must create intentional that celebrate what it means to be human.

Follow us as we continue to break down the design principles that make our work…

DEFIANTLY HUMAN™

If you want to learn more about how we work or infuse into your brand, contact us on our site via the link in bio.

™

10/23/2022

CX SNAPSHOT is our series where we teach you the importance of CUSTOMER EXPERIENCE (CX) and how your business can build/maintain a better consumer base.

54% of U.S. consumers say customer experience at most companies needs improvement.

Using our proprietary CX-based science tools, including our performance-based customer journey design, we can provide insights on how to vastly improve your consumer experience online or IRL.

If you want to infuse more magic and meaning into your brand, contact us here or on our site, via the link in bio.

Source: PWC

10/22/2022

Last week Kate and I had the honor to participate as a Judge in ‘s North American . Celebrating the most customer-centric organizations, it was a pleasure to judge the submissions of this year’s esteemed participants. Check out their social channels and learn how you can become a part of the event next year via the link in bio.

HXD ™

10/16/2022

CX SNAPSHOT is our series where we teach you the importance of CUSTOMER EXPERIENCE (CX) and how your business can build/maintain a better consumer base.

Improving CX is a top 5 business priority for 58% of companies, more than any other priority.

Using our proprietary CX-based science tools, including our performance-based customer journey design, we can provide insights on how to vastly improve your consumer experience online or IRL.

If you want to infuse more magic and meaning into your brand, contact us here or on our site, via the link in bio.

Source: Harvard Business Review

Address

200 Broadway
New York, NY
10038

Website

http://rileygroupinc.com/

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