07/14/2020
💭Imagine for a moment that your company is a cereal brand, sitting on a shelf in a supermarket.
✅What would your brand name be?
✅Would you pop off the shelf and be desirable to customers who are perusing the aisles?
✅Or would you sink back behind the others, hiding, out of sight?
🤪I know it sounds crazy, but what drives consumers like you and me to purchase one cereal brand over another is the same decision-making process that your potential clients are making about your company, no matter what your type of business.
🧐So...let’s examine three key variables that drive retail choices in choosing a cereal that we can contrast to you and your business:
❤️Brand appeal. What makes one cereal brand more desirable than another? It could be a brand that you know or it could be the visuals or the color that draws you in. But, if you’re a newcomer or small brand where you don’t have name recognition, your brand needs to be unique or have an appeal to a specific audience that the big brands may not have. SO… ask yourself what is unique about you or your brand, what do you do differently, and laser focus on getting that message out. Does your brand cut through the clutter or blend in? Work on how you portray your brand and messaging. Are you bold enough to get attention?
💲Price. There may be a sale on one cereal or another every now and then but that doesn’t mean a consumer will keep buying it—there has to be more to it—it has to taste great, the flakes stay crisp in milk, or do something better than the others. So…. if you are running a special on services, make sure that there is much more “meat on the bone” to ensure that they stay sticky after the special is over to get a repeat sale or referral. Your customers need to remember the amazing experience you provide, exceeding their expectations.
👍Quality. One cereal brand may promise the highest quality flavor or crunch experience over another, which can drive value as well as build brand reputation. Maybe you'll pay a higher price for a better experience. How does your business convey quality in its expertise? Thought leadership? Webinars? How do you transition from a person in your field to being called a trusted expert? Ensure you are providing your customers with a quality experience from start to finish. And if something gets fouled up along the way, take it as an OPPORTUNITY to show them how you right a wrong. It could even wind up being a great “save the day” story too...
💡So, the next time you’re looking to buy a cereal brand, think about the choices your mind subconsciously makes to narrow it down, and how those choices might relate to the way customers pick YOU and your business. That—and NOT being “flaky”—could make the difference between landing a new client...or not.