09/17/2026
A dealership controller recently told me she returned from a three-day weekend to discover a new responsibility:
Mice in the service department.
Apparently, mice are a Controller problem.
She joked about counting them, assigning stock numbers and calculating cost per mouse. Then she did what controllers so often do. She solved the problem.
It’s funny, but it also illustrates something I see all the time.
When nobody knows who owns a problem, it often lands on the controller’s desk.
And every time the controller takes on someone else’s responsibility, something more important gets pushed aside. Schedules. Reconciliations. Expense review. Getting an accurate financial statement done on time.
Controllers need boundaries.
My article looks at how controllers can stop being the dealership’s catch-all and spend more time actually leading the accounting office.
👇 Read the full article here: https://www.krusecontrolinc.com/the-dealership-controllers-guide-to-setting-boundaries/