ETI Software Solutions

ETI Software Solutions Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from ETI Software Solutions, Business service, 6065 Atlantic Boulevard, Norcross, GA.

ETI Software Solutions was founded in 1992 to provide B/OSS software solutions for the converging broadband technologies of television, telephone and internet communications.

Throwing back on this Thursday to a topic that keeps getting more relevant: observability.Traditional monitoring tells o...
05/28/2026

Throwing back on this Thursday to a topic that keeps getting more relevant: observability.

Traditional monitoring tells operators when something failed. Observability helps teams understand why it happened, how far it spread, and what customers experienced as a result.

Greg Aston’s blog on telecom observability breaks down why contextual telemetry, historical insight, and operational visibility are becoming foundational capabilities for modern broadband networks.

https://etisoftware.com/resources/blog/telecom-observability-explained-network-customer-insight/

AI is already changing how broadband providers operate. The question is who is actually using it.In this new blog post i...
05/27/2026

AI is already changing how broadband providers operate. The question is who is actually using it.

In this new blog post inspired by The Broadband Bunch podcast, John Hill, MBA, shares how GVTC Communications is applying AI to forecasting, customer analytics, churn analysis, and operational decision-making.

One of the biggest takeaways: curiosity matters more than technical expertise.

John explains how broadband providers can start small, experiment safely, and build a culture where AI adoption spreads through real use cases instead of top-down mandates.

Read the summary or hear the whole conversation: https://etisoftware.com/resources/blog/how-gvtc-is-using-ai-to-transform-broadband-operations-and-customer-analytics/

AI is changing telecom operations faster than most expected.Networks have become too large and too complex for manual pr...
05/20/2026

AI is changing telecom operations faster than most expected.

Networks have become too large and too complex for manual processes alone. AI agents, automation, and autonomous workflows are now helping providers reduce outages, improve efficiency, and manage infrastructure at scale.

In this new blog post, John Capobianco explains how AI-driven orchestration, self-healing networks, and natural language interfaces are reshaping telecom infrastructure.

https://etisoftware.com/resources/blog/ai-agents-and-network-automation-are-reshaping-telecom-infrastructure/

Bad GIS data creates expensive broadband mistakes.As broadband networks scale, operators are pulling spatial data from C...
05/19/2026

Bad GIS data creates expensive broadband mistakes.

As broadband networks scale, operators are pulling spatial data from CAD files, GPS tools, spreadsheets, cloud databases, feature layers, and contractor systems. When those sources don’t align, every downstream workflow gets harder.

This blog from Greg Aston breaks down how ArcGIS Data Interoperability helps broadband and telecom operators standardize spatial data, automate GIS workflows, improve mapping accuracy, and connect real-time network telemetry into a unified operational view.

https://etisoftware.com/resources/blog/arcgis-data-interoperability/

Broadband policy is no longer just happening in Washington. States are now driving many of the biggest decisions around ...
05/14/2026

Broadband policy is no longer just happening in Washington. States are now driving many of the biggest decisions around BEAD funding, broadband deployment, and infrastructure investment.

In this new blog, we revisit a The Broadband Bunch conversation with Steven Schwerbel of WISPA, who shares insights from the front lines of state broadband advocacy, including:

🔹 Why fixed wireless continues to play an important role in rural broadband expansion

🔹 How states are approaching broadband legislation and infrastructure funding

🔹 Why tech-neutral policy matters for getting communities connected faster

🔹 Real-world stories of broadband innovation and disaster recovery

Follow this link to read the blog or listen to the full episode: https://etisoftware.com/resources/blog/steve-schwerbel-explains-bead-funding-fixed-wireless-and-state-broadband-policy/

Most AI projects in telecom don’t fail because of the AI but because of the data.Clean, connected, usable data is what s...
05/07/2026

Most AI projects in telecom don’t fail because of the AI but because of the data.

Clean, connected, usable data is what separates real operational gains from expensive experiments that go nowhere.

In this new blog, Jeffrey Boozer discusses what you must do to prepare your data for AI integration.

Practical steps operators can take right now:

🔹 Audit where your data lives across OSS, BSS, and network systems
🔹 Clean and standardize inconsistent records
🔹 Connect siloed platforms so data flows automatically

When data is structured and accessible, everything changes. Predictive maintenance becomes real. Customer interactions become informed. Decisions get faster and more accurate.

AI is moving fast. Operators who focus on data first will be the ones who see results.

Read the full blog: https://etisoftware.com/resources/blog/how-to-prepare-your-data-for-ai-integration/

Telecom operations are still built on a detect → alert → ticket model that no longer matches how modern networks behave....
04/28/2026

Telecom operations are still built on a detect → alert → ticket model that no longer matches how modern networks behave. More alerts don’t create more clarity; they create noise, delays, and missed root causes.

Greg Aston’s latest blog breaks down why TM Forum TMF656 Service Problem API is a turning point. It shifts operations from disconnected alerts to structured, contextual problems where teams can actually see what’s happening across services, dependencies, and impact.

This is how operators move from reactive firefighting to real operational intelligence.

Intelegrate Observe is turning telemetry into insight, and insight into action.

https://etisoftware.com/resources/blog/from-alert-fatigue-to-operational-intelligence-why-tmf656-is-a-turning-point/

Address

6065 Atlantic Boulevard
Norcross, GA
30071

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

(770) 242-3620

Website

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