10/07/2026
Today we're launching the Mission-Critical Performance Group (MCPG), expanding Fountainhead's capabilities from the operator's console to the control philosophy behind it.
For more than a decade, our customers have trusted us to design and deliver the consoles, technical furniture and AV systems that keep mission-critical operations running. MCPG adds a new layer to that work: human systems engineering that helps organizations plan how their operators, procedures and technology will perform together.
MCPG is built for complex industrial operations, including power generation, oil and gas, specialty chemicals, manufacturing, mining and other process-driven industries. In these environments, alarm loads, control system interfaces and around-the-clock staffing have a direct effect on safety, reliability and production.
That means we can now support these customers earlier in the process, working through alarm philosophy, HMI design, operator workload and shift structure alongside the physical design of the room.
Leading the group is David Lee, CEng, FIChemE, who joins us as Principal Consultant. David brings 40 years of experience, projects in about 40 countries, and decades of work on the standards that guide our industry. He serves on the ISA Executive Board and is slated to become ISA President in 2028.
"A control room can meet every dimension on the drawing and still let operators down," David says. "Our job is to work through those issues while there is still time to design around them."
MCPG services include:
Operator performance and workload studies
Alarm management (ISA-18.2 / IEC 62682)
High-performance HMI design (ISA-101)
Fatigue risk management (API RP 755)
Control room design aligned with ISO 11064
Training in HMI, alarm management and operator performance
Customers can engage MCPG on its own, starting with a workshop or a gap analysis of an existing facility. They can also carry its recommendations straight through to Fountainhead's turnkey delivery: consoles, technical furniture, AV integration and raised flooring. Either way, it's one team from planning through installation.
Planning a new control room or upgrading an existing one? Reach out to David at [email protected].
Welcome to the team, David.
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