08/01/2017
The Three C’s to Sales Success
Getting and keeping clients in the “new economy” is more challenging than ever – but hardly impossible. The same old sales tactics and strategies that worked just a few years ago are not producing the results that they used to.
Remember when you could just run an ad or send a brochure with your offer and people would just buy it?
Believe it or not, simply presenting your products or services and hoping someone will buy is potential “suicide” for most businesses these days.
As buyers weigh their options they are looking for companies and people that give them reassurance that they are making a “good” decision.
The first trait they are looking for is your CONFIDENCE level. They want to know and see that you are absolutely confident (not arrogant) in your ability to deliver the end result they are looking for. This means that terms like “I’m pretty sure” or “we’ll do our best” or even “I’ll try to make sure you are pleased” need to be left to your competitors! Those types of phrases (whether spoken or in your advertising) will leave your clients and potential clients confused and unimpressed – making the eventual buying decision confusing and uncomfortable.
The second thing that is expected in the “new economy” is CERTAINTY. Your target market wants to know that you are certain (not pretty sure) that your product or service will solve their problem and / or meet or exceed their expectations – your confidence along with your certainty will not only ease their minds and make the buying decision easier, but will also build a trust factor that your competitors will struggle to match. By the way, a series of strong guarantees and a “slew” of testimonials will go a long way in demonstrating your confidence and your certainty.
Finally, and this is the most important of the three “C’s” – CONTROL. Yep, your clients want you
to control the sales process. They don’t know how to buy from you. Even though you offer and sell your products and services on a regular basis, you can’t expect your prospects to know how to buy them. A strong “step by step” sales process – controlled by you, not the client will instill even more confidence in your ability to deliver “the goods”. Share your “here’s how we do it” sales process and don’t be afraid to be firm in keeping your prospects on your sales “track”. “How can we work together?” is not near as powerful as “here is how we will move forward and the steps we will take to make sure you are completely confident in your buying decision”.
OK, so there are the three “C’s” that motivate people to choose one company over another. Even if you have an amazing product or service, if you don’t demonstrate confidence, certainty and control you may lose the sale to a company that has an inferior solution but has all of the three “C’s” in place.
By Drew Denby
Really Direct Marketing LLC