DemandRevenue

DemandRevenue 11-time Chief Marketing Officer, Fractional CMO, Interim CMO. CMO Coach & Advisor. Coached > 150 CMOs @ Forrester & SiriusDecisions.

B2B & B2B2C SaaS Software, Health Technology, HR Tech, Asset Mgt & Sustainability SW, Digital Transformation Software.

06/06/2026

Discover the surprising economic advantages of unifying marketing and sales teams within your company. It's more impactful than you might think!

I walked into a healthcare software company once as an interim CMO and pulled up their website. There was a photo of peo...
06/05/2026

I walked into a healthcare software company once as an interim CMO and pulled up their website.

There was a photo of people smiling on a beach.

I asked them, "What are we selling here, cruises, antidepressants, or software?"

That photo tells you everything. When a company can't say who it serves and what it does for them, you end up with a photo of happy people on a beach. The marketing campaigns float free of the customer, because nobody is anchored to one.

Most companies think the fix is to finally write the ICP down. That's almost never the problem. The problem is they already have four of them.

Marketing is focused on finding one type of buyer. Sales is the act of selling something to someone else. Customer Success is keeping a different ICP (from marketing and sales) as a repeat purchaser. Finance is building a model for yet another customer.

No group has ever sat down together to compare their data or agree on the definition of their customer; therefore, everyone is optimizing for a somewhat different customer and calling it an ICP strategy.

When I begin working with a CMO, the very first question I always ask is if there is an ICP that all functions agree upon, and how they are implementing it. Whether sales, product, finance, and customer success would describe the same customer in separate rooms. Usually, they wouldn't, and the definitions are dated, built around who the company sold to three years ago.

It is this gap in the ICP definition that creates the drift in alignment.

A Forrester Research study of 400 B2B companies found that those that stayed aligned across functions grew 19% faster and were 15% more profitable, on average. If the ICP across functions isn’t aligned, this study is a good wake-up call on why they need to be.

The beach photo is just the obvious version of an ICP problem.

The expensive version is four teams that each think they already know the customer, yet none of them describe the same one.

06/05/2026

This video highlights why data cleanliness matters. It also introduces the Net Promoter Score (NPS) as a key customer metric, focusing on qualitative feedback to improve the quantitative score.

Most PE firms bring in an interim or fractional CMO because the marketing seat is empty and they need someone in it fast...
06/04/2026

Most PE firms bring in an interim or fractional CMO because the marketing seat is empty and they need someone in it fast.

And this isn’t wrong, because this is a valid solution for such a situation. But there’s another way in which a fractional or interim CMO can be useful that many PE-backed organizations don’t consider.

The portfolio companies that get real leverage from a fractional or interim CMO work aren't using it only as a coverage solution: They're using it because they have a specific problem that requires senior go-to-market judgment for a defined window of time, and they've been honest with themselves about what that problem actually is.

Some good examples include:

Post-acquisition integration, where two marketing teams with completely different philosophies and tech stacks need to be rationalized before they start canceling each other out.

A pipeline that's stalled and adding headcount won't fix because the real issue is strategic, not executional.

A pre-raise period where the growth narrative needs to be stress-tested and sharpened before it goes in front of LPs who will ask hard questions.

A founder-led company that's scaled past the point where the CEO can own go-to-market and needs a senior partner to take it over without a full C-suite hire.

An ICP issue that needs to be fixed because it’s bleeding revenue in key metrics downstream.

Those are precise use cases with a defined beginning, a clear deliverable, and a natural end.

This is significantly different from simply hiring someone to "keep the lights on" until we find the person we want for a full-time position. (As mentioned in the intro, this is a legitimate reason for hiring a fractional or interim CMO, but it’s different from the discussion above.)

Another thing many organizations do not carefully consider before engaging a Fractional or interim CMO is that there must be some degree of real organizational commitment for the relationship to have value.

In addition to a genuine mandate from the organization to engage a Fractional or interim CMO, it is imperative to have direct access to the CEO or Operating Partner. There also needs to be a clear, agreed-upon definition of the problem. These arrangements tend to perform best when there is a defined shape and a clear endpoint.

Lastly, there needs to be an existing team that understands the role of the Fractional or interim CMO and can execute based on direction given during the engagement.

If these three elements do not exist in your organization before engaging a Fractional or interim CMO, the individual is nothing more than an expensive external advisor whose recommendations are ignored.

While the suggestions may be valuable, the organization does not understand how to apply them. I have witnessed this happen with others multiple times, and it does not have positive outcomes for anybody.

If you're a PE investor or a portco CEO trying to figure out whether a fractional or interim CMO would be the right fit for where you are, or you've tried it and it didn't produce what you expected, let me help you, and if you’re in the latter situation, I can help talk through what went wrong and how to avoid it.

As an 11-time CMO, including doing multiple interim and fractional CMO roles at PE-backed organizations, I can offer some clear, experienced advice.

06/04/2026

Two experts debate the best organizational structure for sales and marketing in B2B. Alignment is key, but does it mean merging departments? Listen to both sides.

The CMO-CFO relationship is either helpful or detrimental for the CMO. While this is true for any company, it’s especial...
06/03/2026

The CMO-CFO relationship is either helpful or detrimental for the CMO. While this is true for any company, it’s especially true in a PE-backed organization.

This relationship determines whether your organization and the board view marketing as an investment or merely as a cost-control measure. And, from my experience working with many portfolio companies, this is the least developed relationship among executives.

I've seen CMOS with very active pipelines removed from consideration for promotion simply because the CFO didn't believe the CMO could effectively allocate spend. This was not due to poor performance or poor movement in the marketing numbers. The reason was simple: the CMO did little to develop the relationship outside of budget cycles, and when difficult financial quarters arrived, and the board began asking tough questions regarding the health of the company, there was no one in that room who knew the strengths of the marketing efforts well enough to adequately defend them.

That is not a marketing problem; that is a relationship problem, and it arrived at the worst possible time.

Finance and marketing typically speak different languages, and nobody in a PE-backed company is going to mandate that the CFO learn yours.

CMOs often fall into the same patterns when talking to the CFO, discussing pipeline influence, brand equity, attribution models, and campaign performance.

CFO’s speak in the language of payback periods, cash efficiency, EBITDA contributions, and whether they can stand behind the current revenue forecast when facing the board of directors.

Especially in PE-backed companies, the CMO must operate in both languages. Because the PE-backed boards won't referee, and the board meeting isn't the place to start translating marketing jargon into its impact on the company's financial goals. This should have already been planned and coordinated with the CFO long before the board hears a single word.

The CMOs who manage the CFO relationship successfully tend to do a few things differently than the CMOs who struggle.

They tend to meet with the CFO earlier and more often, not merely at monthly closing time nor during budget-planning seasons, but during quiet times when the conversation can truly be a conversation rather than a negotiation.

They find out what the CFO is personally under pressure for about cash efficiency targets, a covenant the business is close to bumping up against, LP reporting expectations, and they bring that context into their marketing decisions before anyone asks them to.

They stop attending meetings focused on campaigns and begin attending meetings focused on business results, so the CFO can see how well marketing is doing and why its success is critical to the financial metrics that the CFO monitors.

So when things get tough in a Private Equity-backed company (and they will), there are advocates in places they would never normally be.

The CFO who knows what marketing is accomplishing and has faith in the CMO is a much different variable than the one who views marketing as simply a budget line item to cut back on during hard times.

Many CMOs realize that this relationship is very important. Fewer of those CMOs view this as a “strategic” priority until they lose something by not having done so sooner.

If you’re a CMO of a PE-Backed Company and you’ve not made developing a real relationship with your CFO a top priority yet, the time to do so proactively is sooner than you might think. I've helped many marketing leaders navigate exactly this dynamic.

Fifteen minutes is usually enough to give you something concrete to act on. The link is in the first comment.

06/03/2026

Understanding the different growth phases that companies typically experience, from the initial startup phase all the way through scaling, can make a big difference in navigating challenges and seizing opportunities.

PE firms evaluate candidate CMOs by reviewing the candidate’s "pedigree." This includes revenue performance, company sta...
06/02/2026

PE firms evaluate candidate CMOs by reviewing the candidate’s "pedigree." This includes revenue performance, company stage, and brands named in the candidate’s resume.

While this approach is not incorrect, it is simply incomplete. In the context of a portfolio company, the most important factor is determining if the candidate has experience defending a marketing budget against a CFO who does not recognize the impact of marketing on revenue and has been successful in doing so.

This is because the CFO will likely ask similar questions at some point. And when they do, it will typically occur early in the investment (in the first quarter, for example). The manner in which the CMO responds to this inquiry indicates far more about their ability to succeed in this role than the data they would provide in an interview.

Secondly, I want to know how the CMO thinks about speed. The nature of a PE firm is that everything runs at a fast pace. As such, a CMO who requires six months to determine a course of action will not be effective. The business's pace does not support waiting six months for the CMO to develop a plan.

An effective CMO for a PE-backed company must be able to enter the organization immediately, review the state of the go-to-market strategy, isolate the key issues impacting success, and begin taking immediate corrective actions while providing timely updates to the board in terms that resonate with individuals who focus on metrics (i.e., multiples) rather than impressions.

Lastly, I also want to know how the CMO discusses sales. Historically, many CMOs have viewed sales as a separate functional area of the organization. Even though they may maintain a positive relationship with their counterpart in Sales. However, I have found that these CMOs underperform in PE-backed companies, where all aspects of the go-to-market strategy are under intense pressure at the same time.

On the other hand, I have observed that those CMOs who discuss sales as part of the overall pipeline challenge are generally much more successful in these types of organizations.

Additionally, these CMOs often establish strong relationships with all their counterparts in the C-Suite before being asked to do so.

Ultimately, the filter for hiring a CMO differs significantly from what most firms use. The candidate’s resume provides information regarding what they have accomplished.
The right discussion provides insight into whether they can achieve similar results within your specific timeframe with your specific board.

If you are a PE investor or a Portfolio Company CEO currently searching for a CMO or seeking to understand why your previous CMO did not meet expectations, I can typically help you find the answer to both questions more quickly than your current search efforts.

06/02/2026

Dirty data is everywhere, especially inside large companies that have gone through mergers and acquisitions. Learn why data quality matters and how it impacts your business.

Address

254 West Street
Northborough, MA
01532

Alerts

Be the first to know and let us send you an email when DemandRevenue posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to DemandRevenue:

Share