Trans-Video Communications

01/16/2026

Please note that our business office will be closed on Monday Jan 19th for Martin Luther King Jr. Day. As always, our after-hours repair and tech support will be available. Please don’t hesitate to call 866-364-5002 or 802-371-8950 if you need assistance.

12/24/2025

Merry Christmas and Happy New Year from Sam & Rosie and all of us at Trans-Video! Please note our office hours: Dec. 24th, closing at 1pm. Dec. 25 & 26, closed. Dec. 31, closing at 1pm. Jan. 1, closed. For after hour support, please call us at 866-364-5002 or 802-371-8950.

12/16/2025

Important Notice to Our Customers

First and foremost, thank you for your continued trust and support. We truly value our customers and the community we serve.

We want to clarify that while Comcast has been present in town and has been evaluating the system for future upgrades, no sale or transition has taken place. A future transition will not occur until sometime this summer, and we will provide clear communication well in advance of any changes.

Comcast’s interest is centered on investing in system improvements and long-term upgrades. When the time comes, customers will continue to have access to reliable service and highly competitive pricing. Depending on the services you choose, some customers may find that they can save money while gaining access to additional options and enhanced capabilities.

Most importantly, please know that nothing changes today. We will continue to own and operate the system for at least the next six months or more, and our team will remain fully committed to supporting you. We are here to address any questions, concerns, or service needs—just as we always have.

Thank you again for your loyalty and support. We are proud to serve you and will continue to do so throughout this process.

George

11/17/2025

We hope this message finds you well. Recently, we’ve heard questions and concerns about whether we have already sold the business. We want to address this directly and provide clarity.

While we are in the process of selling the company to Comcast, the sale has not been completed.
Our family still fully owns and operates the business, and we will continue to do so for the foreseeable future. Until the transition is officially finalized, nothing about your service or support will change.

For decades, our family has taken pride in serving our community with reliable service and personal attention. We remain committed to supporting you and addressing any issues that may arise during this period. When the sale is finalized, we will communicate all necessary details to ensure a smooth and transparent transition. With that said, you can be assured that we will be working closely with the local Comcast team, to continue to provide you with superior Internet, TV and Phone services.

Thank you for your continued trust. We look forward to continuing to serve you for the foreseeable future.

Thank you,

George

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07/03/2025

Please note that our business office will be closing early on Thursday at 3pm and we will reopen on Monday morning. As always, our after hours repair and tech support is always available. Please don’t hesitate to call 866-364-5002 or 802-371-8950 if you need assistance. Have a safe and fun 4th of July!

06/12/2025

A microburst came through on Cox Brook and took a tree down and brought the utility lines with it. Approximately 90 folks are w/o power. We spoke with GMP dispatch and they are saying restoration time to be approximately 1- 1 1/2 hours.

06/10/2025

FREE Speed Upgrade for All Customers!
We're excited to announce that we've automatically upgraded your internet speeds at no additional cost to you! This enhancement is part of our ongoing commitment to delivering exceptional service and value.
Why Are We Doing This?
Thanks to our strategic investments in cutting-edge equipment and our advanced hybrid fiber-based network infrastructure, we can now deliver faster speeds to all our customers without increasing your monthly rate.
What This Means for You
✓ Faster downloads and streaming
✓ Improved video call quality
✓ Better gaming performance
✓ Enhanced productivity for remote work
✓ No action required – upgrade is automatic
✓ No additional fees or charges

Northfield's locally owned and operated source for Digital TV, Hi Speed Internet and Phone service.

05/23/2025

Please Note: Beginning this week, we will be switching to our Summer office hours until Labor Day. Our office will be closing early on Friday's at 3pm. However, our after hours repair & support never closes. Please call us at 866-364-5002 or 802-371-8950 if you ever need assistance.

05/10/2025

Attention Internet Customers: We’re reaching out to inform you of a planned Internet service outage as we work to complete important upgrades to improve the speed, reliability, and performance of your Internet service. We plan to start on Monday evening at Midnight. Internet service will be interrupted for approx. 2/3 hours. Thank you for your continued support and understanding.

05/05/2025

Attention Internet Customers: Monday night, May 5th, at Midnight, we will be upgrading our Core Network Routing equipment. Internet service will be disrupted during this time, which we anticipate to be 2 to 3 hours. We apologize for any inconvenience and thank you for your understanding.

02/23/2025

Attention Northfield electric customers. GMP is reporting an outage to their main primary lines serving customers in the village, along with some outlining areas They have crews on site working to restore service. No estimated time of completion was available.

02/17/2025

We have resolved this issue. Thank you for your understanding.