Central Communications Inc.

Central Communications Inc. Central Communications Inc and Security Central CCI was a pioneer in making leading edge technology available to our customers.

The organization has grown from a small, regional provider of traditional answering services to the Fairfield County (CT) community, to a nation-wide telemessaging services provider. We were the first to introduce ACD (Automated Call Distributor) powered call-routing, computerized message 0documentation, fax/email delivery of messages, and voice mail services in Connecticut. This facility is custo

m-designed for our Communications Center needs. Among the features built into this center are a brand-new, ultra-high-speed digital telephone switch and ACD system, enhanced capacity voice mail system, UPS (Uninterrupted Power Supply), and two interconnected power generators. The on-site UPS, generators and spare communications equipment components combine to provide complete system redundancy, ensuring nearly 100% uptime for virtually every aspect of our operations. The special lighting, acoustical ceiling tiles and air handling system are all custom-designed for our 24/7/365 operation. These provide for a quiet customer calling enviorment as as the health and efficiency of our dedicated staff.

08/01/2022

If you’re searching for a simple way to save on expenses, improve your customer service experience and help your employees make the most of their skill sets, an answering service just might be the solution you need. This simple yet powerful service is a great way to both attract and retain custome...

07/25/2022

Providing excellent customer service is always important for any dental practice. Your patients enjoy receiving high-quality care that is both professional and friendly. Of course, the care you provide begins long before people sit down in the dental chair. It starts from the moment they call you. C...

06/13/2022

In the past, call centers could provide little more than voice support. However, as technology advances, so does the capability of centers. You may be surprised how different they look now compared to the past. Centers Can Use Various Forms of Communication In the past, a call center could only supp...

06/06/2022

Perhaps you’re at a point where you’re ready to outsource non-core business functions to make your company more efficient. One excellent way to do that is to let professional call centers engage with your customers. Access People With the Necessary Skills  It can take a lot of time and money to...

05/30/2022

There is much that goes into running a business, and it can be physically, emotionally and mentally exhausting. When you find an opportunity to simplify operations, you won’t just be making your life easier. You take an active role in reducing the strain on your employees or alleviating the financ...

05/26/2022

Customer service strategies are increasingly relying on inbound call centers to process customer concerns or questions. There is a range of issues that call center services can provide some of the more common including order tracking, billing or payments, customer care, technical support or inbound....

04/18/2022

For the company looking to efficiently address customer requests and concerns through both telephone and digital mediums, outsourcing has risen to be a popular strategy. Call centers can deliver a range of services to a company, making it one of the most beneficial decisions you can make in increasi...

12/18/2021

While you love operating a medical industry business, you need a bit of help. Perhaps an uptick in business made you consider hiring a medical answering service. Consider these points to determine whether it makes sense to let someone else answer the phone.  Questions To Ask Do you and your staff s...

12/10/2021

If you own a business that has recently expanded quickly, it’s understandable to feel unprepared for the increased workload. However, using a professional answering service could be a key part of helping your company enjoy ongoing success.  Remove the Hassles Associated With Internal Hiring Your ...

Address

12 Oakwood Avenue
Norwalk, CT
06850

Telephone

+12038464343

Website

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