What are the opening hours?

Monday 9:30am - 6pm Tuesday 9:30am - 6pm Wednesday 9:30am - 6pm Thursday 9:30am - 6pm Friday 9:30am - 6pm

KDN Consulting

Home
United States
Novato, CA
KDN Consulting

KDNC is a customer operations consultant. We help small to medium enterprises (SMEs) with business processes that impact and are visible to customers.

We focus on business pain and company-killers: chargeback mitigation, subscription management, warranty policy, order fulfillment, shipment issues, and customer incentive programs. In our broad operational experience we have helped businesses setup customer service operations from the ground up, developed risk management plans, and robust business continuity plans (BCPs) to protect revenue streams when disaster strikes. We are the supplement your business needs to stay healthy.

02/02/2022

Wishing our clients and friends a very happy, healthy, prosperous, and successful 2022. We know it is going to be a truly good year and all of us are looking forward to achieving our goals and having a truly fulfilling year. May all of you stay blessed and joyful with one another.

10/11/2021

Happy Monday all!! Today we are sharing some interesting stats about what makes online customers irritated with e-commerce businesses. This is critical because, since the pandemic, most businesses needed to have a greater online presence for their brand, with that they also have to ensure that their customer’s experience on their site is seamless. Hence with the help of TIDIO we are sharing some interesting percentages as to what is critical to customers when they are shopping online. If you own a business and are fully online, do ensure that you focus on the areas highlighted here to avoid losing customers and having a bad customer experience.

10/08/2021

As we end our work week, we want to share this meme found on CXAccelerator. Businesses need to understand that their old customers are the ones that will advocate for them, be willing to spend more and try new products which indirectly attracts and brings in new clients. Hence businesses should always focus on building brand advocacy among their current clients and when that is achieved, they can easily bring in new clients. Customer Experience is all about helping businesses achieve exactly that goal. Let us know if you agree with this 🙂

10/06/2021

Today we are talking about having a CX mindset. Beyond just the owner or CEO of the business, every person in the business needs to be invested in shifting their thinking when it comes to customer experience. Here are 5 ways of incorporating CX thinking into your business.

10/05/2021

Developing an app is challenging. Even though people download the app, most may not continue using the app. Hence to overcome the challenge of losing the customer’s interest in your app, you need to have a strong CX strategy.

Listed here are 4 strategies that can help.
1. Omnichannel: The app should have a seamless flow for those who have never been to your store or website to purchase but should also be easy and a continuous process for those who have.
2. Customer Feedback: collecting feedback is critical to know what to improve and further iterate on to ensure you still have engaged users.
3. Linking loyalty: Give rewards in the form of points, coupon code to users that use the app frequently.
4. Personalised experience: used previous in-app behaviours to recommend products, share relevant content or add features to enhance the user experience.

To any business that has an app, let us know if any of these tips makes sense. Happy Monday all!

10/01/2021

Anyone that know CX knows it is an investment worth putting into your business. CX has direct implications on revenue. Customers who have positive experiences stay with your company, which improves your customer lifetime value. Customers who don’t, will walk away, many after just one bad experience. This is expensive because there is a cost to acquiring customers and this throttles your potential for growth. So understand that there are lots of benefits to CX and work on building it into your strategy and business plan.

09/29/2021

Happy hump day!! Today we are sharing the basic benchmarks a startup should be interested in to accelerate their growth. These are important because at the early stages of building your business you are trying to gain trust and confidence in your customers. Hence, resolving issues fast, reducing reply times on chats and emails, maintaining high satisfactions rates and productivity will keep you poised for success. Let us know if you agree with the points here. Have a great Wednesday all!

09/27/2021

Happy Monday all! For those of you who have been engaging with us know how much we love the field of Customer Experience (CX). In fact, we love it so much that we wanted to share this funny meme with all of you today.
As you know, CX has been talked about a lot in the past but now it is even more critical for businesses to get right. Especially during the pandemic times and now. So we just wanted to share this meme to make you smile and think how accurate this portrayal is given the times we are in right now.

09/24/2021

Happy Friday all! Today we would like to know how many of you knew that the categories listed here were considered part of CX?
Most of the time when people think of CX they only think about customer service or customer support. They think about customer success sometimes but that is it. However CX is so much more than that. CX involves every interaction and touch point your customer has with you. Example when they purchase from you and go through the billing process. Or when they need to verify their age and need to go through your online validation process. Every interaction is an experience that will either build brand love or kill it. So, think about your entire business and see if you have put thought into the customer experience of every part of the process. It is critical for true success.

09/22/2021

There was an interesting article published late last year stating 70% of startups don’t have a Customer Experience Strategy. This is alarming because customer experience is what can make or break your business. Customer experience focuses on the relationship between a business and its customers.
This includes every interaction no matter how brief it is. It includes all stages of the customer journey-marketing materials they see before purchasing the product, the sales experience, the quality of the product or service, the post-purchase service like customer support etcetera.
Researched backed reports have shown that companies that started with a CX strategy performed better than their counterparts that didn’t.
Think about your business and see if you have a solid CX strategy in place. We help businesses start strong and if this is something you need guidance on we are here to help. We are Customer Experience Specialist and this is what we are passionate about.

09/20/2021

It is important to have a little motivation on Mondays. Today we want to share this post done by that very accurately captures all the key steps required to move forward with your business.
Look at your journey and see if you agree with the steps captured here. Share with us 😀

09/15/2021

Occasionally on a Wednesday, we here at like to meme it up and have fun. This time we decided to go with one that is funny but also realistic about running your own business. A lot of our clients are startup founders and it is hard when they are trying to grow their business and later scale their operations. All that stress can age them tremendously!
What we do for founders is that we provide fractional COO solutions that removes the stress of them trying to figure out their business operations from customer experience to customer success. We take that off their plate entirely and build it out for them and once the operation is stable we hand it back to them when they are ready and have the resources to manage that part of their operations. So of you are in need of advice or guidance in the operations of a business feel free to talk to us.

Address

Novato, CA
94945, 94947–94949, 94998

Opening Hours

Monday	9:30am - 6pm
Tuesday	9:30am - 6pm
Wednesday	9:30am - 6pm
Thursday	9:30am - 6pm
Friday	9:30am - 6pm

Website

https://kdn-consulting.com/

Alerts

Be the first to know and let us send you an email when KDN Consulting posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Want your business to be the top-listed Business in Novato?