11/12/2025
Last month I moderated a healthcare innovation panel in Albuquerque with executives from UnitedHealthcare, Presbyterian Medical Group, UNM Health, and Lovelace Health System.
They didn't offer platitudes. They shared how they actually decide on innovations under real constraints.
The big insight: Small markets with serious constraints often produce the most pragmatic innovation—not despite the limitations, but because of them.
New Mexico is emerging as a smart validation pathway for healthcare technology companies before scaling to larger markets like California:
• 800,000 Medicaid members across 4 managed care organizations
• Nearly $700 million deployed to venture capital since late 2022
• Infrastructure assets like PROJECT ECHO (UNM's validated telementorship model) and HealthInno NM (ecosystem connector where I recently joined as advisor)
One of the most powerful insights came from discussing doula programs. A doula supports 30-40 births annually—unit economics look terrible compared to an app. But the outcomes tell a different story: meaningful reductions in preterm births and NICU admissions for populations where nothing else has worked consistently.
Technology enables. Relationships transform. Start with the willing. Build trust as infrastructure.
Read the full analysis: https://mailchi.mp/hickmanstrategies/fall2025-12898371
On October 28th in Albuquerque, I moderated a panel at the HealthAI Summit with healthcare executives making billion-dollar decisions under real constraints: Andrew Peterson (UnitedHealthcare Community & State), Dr. Denise A. Gonzales (Presbyterian Medical Group), Dr. Dusadee Sarangarm (UNM Health),...