EMS Call Center Services

10/06/2026

Your customers don’t stop needing support when the workday ends.

After-hours customer service can help businesses respond to customers during evenings, weekends and holidays without requiring an internal team to be staffed around the clock.

In our latest blog, we look at when after-hours support makes sense, how it can improve the customer experience and what businesses should consider when choosing a call center partner.

Read more: https://emscrm.com/what-is-after-hours-customer-service-and-does-your-business-need-it/

09/23/2026

WE'RE HIRING IMMEDIATELY! 📣

Join the EMS team as a Customer Service Representative in Omaha!

Apply here: https://careers-emscrm.icims.com/jobs/1452/customer-service-representative---immediate-hiring/job

We're looking for motivated individuals who enjoy helping others and providing excellent customer service.

• Starting at $18/hour
• In-office near 120th & Maple
• 3 PM–Midnight, 5 days per week
• 20 positions available!

Apply today and join our growing team!

Customer Service Representative – Immediate Hiring At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

09/18/2026

Emscrm.com

09/14/2026

The patient experience can begin before someone ever walks through your doors.

For many patients, scheduling an appointment is one of their first interactions with your organization. Long hold times, unanswered calls or a frustrating scheduling process can shape that experience before care even begins.

See why better appointment scheduling can make a difference for both your patients and your staff.

https://emscrm.com/why-appointment-scheduling-is-an-important-part-of-the-patient-experience/

09/09/2026

Healthcare teams have enough on their plates. Routine phone calls and administrative tasks shouldn’t keep pulling staff away from the work that matters most.

From appointment scheduling and billing questions to insurance inquiries and patient support, a healthcare call center can help reduce the burden on your internal team while keeping patients connected to the help they need.

Learn how the right support can give your staff more time to focus on patients. 👇

https://emscrm.com/how-a-healthcare-call-center-can-reduce-the-administrative-burden-on-your-staff/

09/01/2026

It’s almost sweater weather. Happy September, friends!!

08/24/2026

08/21/2026

We are here to help! Give us a call. 1-800-233-8811 emscrm.com

08/18/2026

As school starts back up, this is a nice reminder for all of us. Here’s to learning and growing every day - in all areas of our lives.

Emscrm.com

08/12/2026

Great customer service starts long before the phone rings. It starts with the values behind the people answering it.

At EMS, our core values guide how we work with our clients, support their customers, and approach every interaction. Respect, dignity, professionalism, and care aren’t just words on a wall,hey’re part of how we represent the businesses that trust us every day.

Learn more about how EMS Core Values shape the customer experience:

https://emscrm.com/more-than-words-on-a-wall-how-ems-core-values-shape-every-customer-interaction/