CSR 101

CSR 101 Customer Service Consultant offering training on professional appearance, etiquette and service timeliness.

I’ve been in the customer service industry since 1993. Having 21 years of experience in this industry, I’ve worked in various environments such as grocery stores, drug stores, clothing stores, legal supply, various call centers and in the insurance industry in professional offices. In all of these environments, I’ve had different roles, however, all the roles have one thing in common; I’ve always

been representing someone's business. I've made plenty of mistakes along the way and I have tried to improve every time learning from the experiences. Through these years of experience, it's been easy for me notice customer service standards and shortcomings in most businesses. I am qualified to train and lead customer service representatives in any field as there are basic practices that can be implemented by any representative in any business, from professional dress, greeting and proper handling of customer requests. My services are beneficial to every business owner since customer retention is a must. Without a happy customer, it is nearly impossible to have a successful business. Without adequate service representation, business owners have to put in extra work to bring in more new customers that eventually will go elsewhere. My services include a short assessment of your representative's service and a brief training for all representatives within the business regardless of their position or duties. I also make sure the business owner has the adequate training information on hand for all new hires.

07/09/2018

Fanci Nails Apopka Fl received a grade "F" n my book.

I went in for a pedicure and sns powder for my nails. The pedicure was great and they took me right away. I think they should have soaked my sns powder of while I was getting a pedicure to save time but they didn't. I waited for about 40 mins after I was done with the pedicure for someone just to soak the old sns powder off. Then to redo the sns was about another hour. Literally 1 day later I have a chip on 1 nail. Then 2 days later, I noticed 2 more nails chipping. This caused my nails underneath to break. I go back on 3 days after it was originally done with a 5 o'clock appt to get the whole set redone. It's 5:37 and I'm still waiting. The guy asked for my receipt which I didn't have but could show him from my online banking transactions that I was there. He had a terrible attitude. I'm the one inconvenienced since I have to come back and he's the one with the attitude. Just ridiculous. He kept asking me who did it as if everyone introducers themselves. If you can go somewhere else, please do.

09/29/2017

Take the survey! Most businesses today ask the customer to take a brief survey. Did you know that most customers decline? Most customers also strongly dislike poor customer service. How are they to improve if the customer never bothers to share that information? A large percentage of businesses are not operated by the owner, so they may not be aware of their employee's behavior.

Please take the time to complete the survey!

09/07/2017

Walmart located at 434 and 436 gets a "D" rating from me strictly based on the cashier's behavior. As an ex-cashier myself, I know there are days you just don't feel like interacting, but then you remember whatever your issue, it's definitely not the customer's fault. The cashier never said a word to me. Not even good bye. I wondered if maybe she was unable to speak but then I witnessed her replying to a Co-worker. I'm in disbelief.

05/14/2015

Having a long hold time on the phone can either make a customer angry or hang up. If the customer hangs up, they are possibly placing their business elsewhere.

12/23/2014

It's nice to see some representatives are not letting the craziness of this holiday season take their happiness. Some are still managing to be quite pleasant!

10/02/2014

When it comes to meeting a new person at work or socially, it’s common to express your name upon introduction.  Telling someone your name indicates you want them to have some sort of personal relationship with you.  Let’s face it,...

09/22/2014

Complete this sentence: I hate when I get a service rep on the phone and they......

09/21/2014

What are your pet peeves about service when you go to restaurants?

Address

Orlando, FL
32801

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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