Restoration CrossCheck LLC

04/25/2025

Ed Cross, Mark Pasculli, and Jeff Taxier look forward to engaging with you at the Restoration Industry Association Convention in West Palm Beach April 28-30!

04/01/2025

Don’t Let Adjusters Use the S700 Fire Standard Against You!

Many fire damage and soot cleanup invoices will be judged according to the new IICRC S700 Fire Damage Standard. Don't get caught by surprise! This Thursday from 9-11 am Pacific, Restoration CrossCheck will present a roadmap to the new Standard so you'll be prepared to advocate for your charges. Let us guide you through the 188-page document, with the assistance of Certified Restorer, Dave Mason, who is on the committee that drafted the Standard! Learn more at www.RestorationCrossCheck.com/S700

Mark Pasculli
Cole Stanton

presented by industry leaders Mark Pasculli, Veteran Restoration Contractor, Attorney, & CPA Cole Stanton, Materials & Methods Expert, Senior Consultant with Restoration CrossCheck Ed Cross, The Restoration Lawyer Dave Mason, Certified Restorer and S700 Consensus Body Member

03/15/2025

The RIA is rolling full steam ahead!

03/05/2025

🚨 LAST CHANCE! Don’t Get Left Behind! 🚨

Restorers, are you tired of adjusters delaying, denying, and dodging your claims? Time is running out to sign up for our Restoration Expert Briefing this Thursday, March 6 at 9 AM PT—where we’ll expose the tactics adjusters use and show you how to push back with confidence!

🔥 Time is running out. Don’t miss out on game-changing insights from Ed Cross and Chris Faber, former Large Loss Claims Manager of Farmers, who is now a PA.

⏳ Register NOW before it’s too late! → www.RestorationCrossCheck.com/smokescreens

02/21/2025

Insurance adjusters are trained to control the claims process—but are they following the rules, or just making them up as they go? If you've ever been told:

❌ “I’m out of the office—try again next month.”

❌ “Our guidelines say we don’t pay for that.”

❌ “No one else charges for that line item.”

❌ “Mr. Policyholder, if you don’t use our preferred vendor, you may not get paid.”

Then you’ve already encountered the adjuster smokescreen—delays, denials, and deflections designed to stall payments and wear you down.

In this video, I break down how to cut through the noise and push back effectively. You’ll learn:

✅ Why "insurance guidelines" aren’t the same as policy requirements.

✅ How state claims handling regulations create duties on the carrier to communicate with you.

✅ The truth about Xactimate pricing and the fact that adjusters have ZERO data to show that it is accurate.

✅ The right way to request documentation from adjusters (instead of letting them bury you in paperwork).

✅ How to avoid crossing the line into unlicensed public adjusting while still fighting for what you’re owed.

We know you're tired of waiting on payments, dealing with arbitrary denials, and getting caught in endless back-and-forths.

📌 Looking for solutions? Join us for Restoration Expert Briefing #19: Cutting Through Adjuster Smokescreens on March 6, 2025—featuring special guest Chris Faber, former insurance claims adjuster turned public adjuster, sharing insider strategies. Click here to learn more -> https://restorationcrosscheck.com/product/reb19/

02/19/2025

🚀 Struggling to Find the Right People? It’s Time to Build Your Dream Team! 🚀
If you feel like a prisoner to your business—constantly putting out fires, overwhelmed, and struggling to find reliable team members—you’re NOT alone. The truth is, the most successful entrepreneurs don’t do it all themselves… they build a phenomenal team that can run the business FOR them! 🔥

That’s exactly what international business coach & leadership expert Howard Partridge has done and now he’s sharing his proven strategies with YOU in an exclusive Restoration Expert Briefing!

💡 What You’ll Learn:
✅ How to develop leadership skills that inspire productivity
✅ How to attract, hire, and keep top-performing employees
✅ How to get the right people in the right roles so your business thrives—even when you’re not there!

Don’t stay stuck. Don’t burn out. Don’t miss this!

📅 When: Thursday, February 20th @ 9 AM PT | 10 AM MT | 11 AM CT | 12 PM ET

🎟 Save Your Spot Now → https://restorationcrosscheck.com/product/reb18/

See you there!

01/29/2025

Are adjusters are turning customers against you? It’s time to flip the script!

Don’t Let Adjusters Control the Narrative—Take Charge and Transform Your Customers into Your Biggest Supporters!

Join Restoration CrossCheck for an exclusive online training event this Thursday, January 30, 2025, where we’ll show you how to win policyholders' trust from the very first interaction. By mastering these proven techniques, you’ll have policyholders advocating for you, even when adjusters challenge your pricing.

Why This Matters:

👉 In restoration, building trust isn’t just important—it’s critical. If policyholders don’t see you as their ally, adjusters can step in and sway their opinions, leaving you to battle uphill for payments and respect.

In This Training, You’ll Discover:

✅ Empathy Strategies That Work: Learn how to instantly connect with customers and establish trust that adjusters can’t shake.

✅ Live Demonstration Techniques: Show policyholders what you’re capable of—right from the start—so they see you as the restoration expert.

✅ How to Turn Customers into Advocates: Transform your customers into your strongest supporters, ready to stand by you when disputes arise.

✅ Clear Communication Tips: Master the art of setting expectations and controlling the conversation from day one, especially on contents jobs.

📅 Date: Thursday, January 30, 2025
🕘 Time: 9 AM – 10:30 AM Pacific Time
💻 Location: Online!

Bud Summers, Executive Vice President of Operations & Training for PuroClean Corporate, is a leader in restoration training. He will reveal strategies he used to create raving fans who drove business growth and success—even in challenging situations.

Don’t miss your chance to transform the way policyholders see you. Equip yourself with the tools to turn every customer interaction into an opportunity to build lasting loyalty.

Sign up now at https://restorationcrosscheck.com/product/reb16/

To your success,
Ed Cross