Communication Solutions for Veterinarians Inc.

06/04/2026

🚨How to Improve Appointment Availability—FAST 🪄

Wellness appointments often stretch 2-6 weeks out during summer. A simple fix: Send wellness reminders 60 days ahead. View our scheduling courses at https://www.csvetscourses.com/collections/scheduling.

05/27/2026

Client disappointment and long call times often start with: “Sorry, we don’t have any appointments for 2 weeks.” Veterinary visits surge up to 20% during summer. Share the script in this video with your client service team. Subscribe to Communicate Confidently newsletter with tips every week at https://csvets.com/newsletter/.

05/15/2026

🩺 How to confidently share your wellness standards of care 👩‍⚕️
Why this script works:
• Replaces wiggle word of “recommend” with action word of “needs”
• Confidently shares your wellness standards of care
• Rewards client behavior you want—competing health forms in advance
• Identifies health or behavior concerns upfront, preventing “Can you also check...?” that causes visits to run late

Subscribe to Communicate Confidently newsletter with tips every week at https://csvets.com/newsletter/.

04/23/2026

How is your veterinary hospital celebrating CSRs this week? Wrap up the week with some of these ideas that you can do right away!

04/22/2026

How are you celebrating your CSRs this week? Reply and share your ideas.

1. Handwritten cards with personal notes on specific strengths and moments you’ve appreciated
2. Decorated front desk with a “CSR Compliment Jar” for staff and clients to drop in gratitude notes
3. Gift cards for gas, groceries, coffee, or Amazon
4. Insulated cups personalized with names and your clinic logo
5. Mobile massage therapist for in-clinic chair massages
6. Food! Waffle bar, BBQ lunch, coffee bar, ice cream sundae bar, salad bar, tacos

CSRs also want opportunities to grow—just like your doctors and technicians. To support their development, I’m offering $100 OFF The 6 Best Courses for CSRs with code CSRWEEK through midnight, April 25, 2026. Enroll your CSR team at https://www.csvetscourses.com/bundles/the-6-best-courses-for-csrs

04/02/2026

In case you missed last week’s webinar on From Slow to Fully Booked, I’m sharing my free 10-page guide, How to Get Back Lapsed Patients. Inside, you’ll find success tips, text and email templates, call scripts, and benchmarks so you know exactly what results to expect. Get the guide delivered to your inbox at https://csvets.com/ottopilot/.

03/25/2026

Like more than half of families, ours includes senior pets—our cat Caymus is 15, and Alex is 10. Senior diagnostics can change outcomes for patients. Are you presenting diagnostics in a way that helps clients say yes?

Subscribe to Communicate Confidently newsletter with tips every Wednesday at https://csvets.com/newsletter/.

Send a message to learn more

03/23/2026

Join me TOMORROW, March 24 at 12 p.m. EST for a 1-hour CE webinar on From Slow to Fully Booked: AI Solutions to Grow Visits and Revenue, sponsored by Otto. Can’t attend live? Register anyway and I’ll send you the how-to guide afterward. https://csvets.info/OttoPilot

03/19/2026

What if AI could scan your practice data, uncover care gaps—and help you fix them? Join me next Tuesday, March 24 at 12 p.m. EST for a 1-hour CE webinar on From Slow to Fully Booked: AI Solutions to Grow Visits and Revenue, sponsored by Otto. Register at csvets.info/OttoPilot

03/19/2026

Use these scripts to turn around emotional conversations with positive outcomes. Download the guide at csvets.info/HelicopterClients and subscribe to Communicate Confidently newsletter with tips every Wednesday at https://csvets.com/newsletter/.