07/31/2026
A quick note about contacting me…
Many people ask why I don’t post or hand out my personal cell phone number for The Lost Sock.
The honest answer is simple: over the years, I’ve received calls and texts at all hours for things like a quarter getting stuck, questions about machine availability, or other non-emergency issues. While I understand those situations can be frustrating, I also have a full-time career in addition to owning and maintaining the laundromat.
For that reason, the best way to report an issue is by messaging The Lost Sock page or emailing me. That allows me to keep track of concerns, respond when I’m available, and make sure nothing gets overlooked.
If I ask a few questions about a machine or request a photo or video, it’s never because I’m asking customers to fix the problem. It’s simply to help me understand what’s happening so I can determine whether it’s an isolated issue or something that needs immediate attention before I can get there.
I truly appreciate everyone who supports The Lost Sock. My goal has always been to provide a clean, reliable laundromat and to address issues as quickly and fairly as possible. Thank you for your patience, understanding, and continued support of this small business. ❤️