08/14/2026
🚛 We're Hiring: Route Planner & Customer Service Coordinator
Gilmore is growing, and we're looking for someone who thrives on solving logistical puzzles, keeping schedules on track, and delivering exceptional customer service.
As our Routing & Customer Service Coordinator, you'll be at the center of our daily operations, helping plan and optimize service routes, coordinate dispatch activities, support drivers, and serve as a key point of contact for customers. This role is ideal for someone who enjoys balancing efficiency, problem-solving, and customer relationships in a fast-paced environment.
What You'll Be Doing
✅ Plan and manage daily service schedules and routes
✅ Coordinate dispatch activities and scheduling changes
✅ Optimize route efficiency and capacity utilization
✅ Communicate with customers regarding schedules, ETAs, and service updates
✅ Support drivers with route questions and operational issues
✅ Monitor fleet and driver performance using Samsara GPS technology
✅ Identify opportunities to improve efficiency, fuel usage, and service delivery
Who We're Looking For
✔ Strong organizational and time-management skills
✔ Excellent communication and customer service abilities
✔ A proactive problem solver who enjoys finding solutions
✔ Someone comfortable managing changing priorities and fast-moving schedules
✔ Experience in route-based service, delivery operations, dispatching, routing, or logistics is highly preferred
About Gilmore
For decades, Gilmore has helped businesses protect information and manage records through secure document destruction, records management, and related business services. We're a family-owned company built on our promise of People-Centered Security and a commitment to outstanding customer service.
📍 Pensacola, FL
💼 Competitive pay + benefits package
📈 Opportunity to make a direct impact on operational performance and customer satisfaction If you have experience building efficient routes, handling last-minute changes, coordinating drivers, and balancing customer expectations with operational realities, we'd love to talk with you.
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