12/07/2022
Every business faces tough issues that pop up and become a drag on ex*****on. Most companies don’t have a consistent approach to surface, examine and permanently resolve these tough issues. The companies that do have such a system enjoy a powerful competitive edge in the marketplace.
This is a real challenge because individuals have their own unique ways to deal with complex issues. If your team isn’t tightly aligned on problem-solving, issues will resist resolution.
My client, Bill, explains how his team uses an issue resolution discipline called SER and talks about how it empowered his team to boost their performance.
A leader describes the process he learned to help his people uncover issues that were sabotaging performance and resolve them as a team.