06/07/2023
Welcome to part 2 of my series with Deborah Holstein, who is not only a client, a collaborator, and an incredible marketing executive, but also a friend. Last week, we discussed how to handle an Eeyore on your team. Ultimately, everything we suggested leads to opening up a dialogue.
As a leader, what do you do if you’re dreading, delaying, or actively avoiding a conversation with one of your team members?
First, think about how to engage in a way that allows the other person to be at their best. In other words, don’t surprise them. Instead, find a time when both of you can lean in. Remember, be curious about who they are when you’re prepping. For instance, are they more of an introvert or an extrovert? Consciously leave your own baggage, preconceptions, and defensiveness at the door. Because it’s your meeting and you are the boss, it really is on you to create the best environment for them to be receptive.
Consider the tone you want to create in the meeting. What you say and HOW you say it is crucial. The more you can connect what you’re trying to express with what your team member is trying to achieve, the more likely they will want to listen. Link to the goals of the organization, too! This is the best way to create an “everyone-wins” environment.
Sometimes, getting a win requires some emotional navigation, so be prepared. One way to handle this is to openly acknowledge any feelings in the room. For instance, “I can see this is really important to you,” or asking the question outright: “What is coming up for you?” As a general rule, repeat, restate, and ask questions to make sure you are aligned. This also allows them into the conversation in a way that gets everything out on the table.
We hope you enjoyed this video! Next week, we’re flipping the conversation: How do you handle a difficult conversation with someone who holds all the power or control?