We are a family owned and operated company, working tirelessly to build a strong foundation for our future. We are dedicated to our customers and we care about your positive shopping experience. Please join us for a wholesale live sale or a weekend shopping event! Please read this before ordering! I know it’s long, but it’s necessary. If you are new, the first thing you need to do to start orderin
g is pay your deposit! BEFORE YOU DECIDE TO SHOP HERE, PLEASE BE AWARE that this is a PUBLIC group. People who follow you MAY see your activity here. If this is a concern (in the case that you don't want your customers to see you in here and what you are paying for your items) please shop from a different profile. We are more than willing to accomodate this situation to protect you and your business. I reccomend you set up a profile with no mutual friends and use that profile to shop. We do require your real name be disclosed and that your deposit be paid in the correct name so that we don't have issues with shipping/invoicing. We will put BOTH names on your bin. We're in this together and we're willing to help any way we can. New customers are required to pay a $50 deposit to shop. Only 1st time customers. Only 1 time. It is credited back on your first invoice. Pay deposit here:
https://acano-jewelry-accessories.square.site/product/acano-goods-deposit-wholesale/5715?cp=true&sa=true&sbp=false&q=false
Your deposit will cover you for your first order. If your order is not paid on time, you will have to pay a deposit to shop again. Your deposit will cover you for purchases made in any of our groups, and your claims from all of our groups will be on one invoice and you should use the same bin number (explained later) in all Acano groups. Here are our groups:
Acano's Finds (New Group)
https://www.facebook.com/groups/376607539563437
WHOLESALE ONLY- Acano Goods & Wholesale (Items by the dozen and mixed lots)
https://www.facebook.com/groups/359079730016459/
Our Staff
Our business has an entire team of people. It is owned by my husband, (Arnoldo Canas) and I, and we have some friends who work with us on a full/part time basis. You may see likes, replies and comments from Stacy Scram-Yearby or Jennifer Miller. Our two sons, Austin and Nathan both help with packaging, shipping, stocking, and store operations. Owen is in the product testing field... mostly on toys. See the members tab for a full list of admins and moderators. YOU MAY NOT HAVE ANY ADMINS BLOCKED> You will be restricted or removed until you unblock them. Terms, Conditions, Processes & Guidelines:
*All items are priced individually- no tax, unless you are in Maryland (6% applies)! All wholesale orders will be shipped every week. There is no hold policy. We do not hold anything wholesale due to space limitations.
***You MUST tell us VIA PM if your address changes. We will not update it just because you change it when you pay your invoice. Whatever address you provide for shipping the first time is the address we will ship to every time unless you tell us otherwise. Our shipping software and invoice software are NOT connected. BIN NUMBERS
Everyone will be assigned a bin number after you pay the deposit. We will let you know what it is but we ask that you send us a message too. It may change from one week to another if you don't order. When you comment on a live sale, or claim an item in the group, YOU MUST INCLUDE YOUR BIN #. Claiming Items
When we post wholesale items from the vendors, we have put your name on that item when you claim it. We will "like" your claim to acknowledge that we have the item. There are no changes allowed because we've already marked them with your name and purchased it just for you.
***PRE-ORDERS. If you pre-order an item, we expect you to pay for it. If we order something for you, we've already incurred the expense and we will not allow you to pass on it once it's been ordered. Invoicing & Payment
***We invoice weekly on Thursday/Friday. Schedules are always subject to change based on travel and family commitments, but we will notify in advance. We do not invoice outside of this schedule. If you are paying via square, you will get your invoice via email from square. If you are paying via zelle, cashapp, paypal, appple pay or venmo, the invoice is sent via Zoho and will be sent to your email. You must message us at the business page inbox with a screen shot of your payment.
****AfterPay is available on all orders through Square. We charge a 6% service fee to use AfterPay if your item total is under $50 (that means the $50 does not include the shipping). AfterPay is a 3rd party, and we have nothing to do with their approval process. We request that you get approval BEFORE you shop so you know that you will qualify.
*We can split your invoice into multiple payments with a payment schedule via square if you would like to use multiple payment methods. The invoice is still due on Sunday by 5pm. We will NOT send you more than one invoice for one order. Please be advised that AfterPay is NOT available on invoices that are split into a multiple payment schedule and you will not be able to split any invoice and use AfterPay for only a portion of it. AfterPay can only be used for the whole amount.
***Payment is due on Sunday by 5pm- every week. You may not claim on Sunday's live sale if your invoice isn't paid. Invoices that are not paid by Monday morning will incur a late fee of 5% (the maximum allowed by law in our state). If you don't pay your invoice on time, you will be required to pay another deposit to start shopping again. If you don't pay your invoice, and you ghost us, you are removed and blocked the first time. No questions, and no chance for re-admittance. SHIPPING & HANDLING-
We ship on Friday and Monday. If you do not pay on time (by Sunday evening at 5pm), we do not guarantee your order will ship on time. We try to ship as much as possible, but we have a lot going on. If postal carriers do not pick up, it is out of our control. We do not drop packages off at any carriers locations.
*Shipping & Handling starts at $5. We add insurance to all packages over $100 (becuase they include $100 insurance by default through UPS and USPS) and it is included in the shipping charge on your invoice. We charge customers the actual cost of shipping (with insurance) rounded up to the nearest dollar and we add $1 for our costs. The reason we round up and add $1 is to account for packing supplies and pickup costs. It is our "handling" fee. The cost for our supplies is not in the cost of our items and recently our supplies cost has increased. The cost per invoice is far more affordable than adding cost to each product. INSURANCE COSTS-
Domestic Shipment: $0.75 for up to $50, then $0.80 per $100
-We ship the cheapest way possible, not the fastest. If you want to choose a faster shipping option, just let us know before you pay and we'll get you those rates. In the event that an insurance claim needs to be filed, you need to be aware of the following terms as they pertain to insurance claims:
Loss claims will not be covered if the Carrier confirms the successful delivery of a Package to the correct destination address. All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned before a claim is completed. Failure to comply can result in the denial of the claim. During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. Please send us photos of any damages to packaging in the state that you receive it both before and after you open the package. ALL SALES ARE FINAL! Returns & Refunds: You have THREE CALENDAR DAYS, starting with the day that your package is delivered, to contact us if your items are defective. Defective means something that could not have been "damaged in transit." It is your responsibility to timely file a claim for any items damaged in transit by contacting us through our business page. Please do not message us after 3 days. We can't honor requests for items you've had in your possession for anytime longer than that. It's not about trust, it's about policy. And it applies to everyone, equally. In the event that we accept a return, items must be returned with all original packaging and tags. If they are returned without the original packaging and tags, the refund is forfeited. In no case will we replace or refund before we receive the return. Clearance items are always final sale. We will never accept a return or refund a clearanced item. It is your responsibility to read your invoice and question any items before you pay. We will not refund you for an item on your invoice that you receive but did not claim. The items are listed on your invoice and you have the option to question it before you pay. We want you to do that. If there is a mistake, we want to fix it and get the right items to the right people. If we receive a returned/refused package, you will be refunded for the total of the items, less a 20% restocking fee. Shipping charges and late fees are non-refundable. In the case of an undeliverable package, we will allow you the option to pay for shipping if you would like it reshipped. CONTACTING US
Christina works a full time job, Mon-Fri so she is not always available during the day. Weekend times will vary depending on travel and family commitments. Please message the business page if you need to communicate with us about something. facebook.com/acanosfinds
There is an entire staff of people checking that inbox. We are on EST. Please be mindful of all of this when contacting us and setting expectations for response times.
