World Serving Leaders

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World Serving Leaders We provide resources that grow the capacity of leaders and organizations to build a flourishing world.

Try our Masterclass: Build On Strength for more than 50% off: https://bit.ly/4dMW54B World Serving Leaders provides leadership services based on the five actions in the best-selling book The Serving Leader. Led by recognized thought leader John Stahl-Wert, Founder of The Center for Serving Leadership ( now
World Serving Leaders) and co-author of The Serving Leader. The Center unites this uniquely compelling resource with a team of renowned facilitators who are dedicated "to creating a flourishing world in which serving is the trademark of leadership.”

10/13/2026

If we want the people we lead to become leaders themselves, we have to teach them how to do the things leaders do. And that doesn't always come naturally.

Leaders may know how to get the job done themselves. But learning how to connect with, empower, motivate, and train others to do it...that's a different skill.

Upend the Pyramid, one of the five actions of a Serving Leader, helps leaders equip their supervisors to become more effective at developing the people on their teams.

10/09/2026

We have to turn our practical values into a story our employees can latch onto.

But it can't be some future-tense story. It has to be a story they are already living. It has to give meaning to the work they are doing right now.

If people can't find themselves in the story we're telling, they have little reason to truly buy in, try harder, or do more.

Values must be practical. But they also have to tell a story.

10/06/2026

How do you know whether your employees are truly engaged?

Kelvin Koh, CEO of MINDS , says he looks for three things:

How much they will say about the organization.
How much they will stay with the organization.
How much they will strive for the organization.

10/02/2026

Values must be more practical than poetic. More workable than pithy.

Just because you’ve spent a lot of time crafting the perfect words doesn’t mean your values cover all the necessary “waterfront” of the work you do.

Your values need to touch every side of the business: the heart, the discipline, the diligence, and the accountability. They should guide how you evaluate performance, how your people show up, and how you pursue your goals.

When it’s time for a performance review, you should be able to turn to your values, not pull out a separate set of hidden KPIs to measure what really matters.

Your values aren’t just words to put on a wall. They’re the standards by which you lead, work, and measure success.

09/29/2026

It's important to follow protocols and customer service standards. The customer pays us to do a job, and we must deliver.

But is that where the agreement ends?

Or is there something more transcendent that can happen when a customer experiences our service as a human moment; when they realize, "This person cares about me beyond the job they're getting paid to do."

Those are the "aha moments" that really light us up. The moments when service becomes something more than a transaction.

What's the point of all this if our work isn't bringing goodness and wholeness into the world? If it isn't providing real value for real, valuable people?

09/28/2026

Tune in to Part 2 of this Serving Leader Testimonial with Kelvin Koh, CEO of MINDS, as he shares the story of how they achieved their Great Place to Work Certification.

09/23/2026

Sometimes leaders can become so sophisticated in their education and experience that they have a hard time wrapping their minds around the simple, daily work their employees do.

We get our heads so high in the clouds that we lose sight of what's happening on the ground.

That's a problem, because the small, so-called “menial” tasks often carry a massive amount of purpose and meaning.

A person shouldn't have to sit in the C-suite or carry a doctorate to see the purpose of what they do.

If we're doing this right, someone should be able to look at their own job, their own tasks, their own contribution and say, “I'm part of something here that matters."

09/21/2026

We’re thrilled to share Part 1 of a Serving Leader Testimonial from Kelvin Koh, CEO of MINDS (formerly known as Movement for the Intellectually Disabled of Singapore).

MINDS is a truly purpose-driven, people-centered organization in Singapore that provides a full range of services to meet the needs of people with intellectual disabilities and their families at every stage of life.

Learn more about the incredible work MINDS is doing: https://www.minds.org.sg/

09/18/2026

How many values should a company have?

Some might say, “Whatever works.” or "However many it takes."

So, 40 values? Is that okay if that’s what it takes? Or is that too many?

What do you think? Tell us in the comments.

Address

7215 Thomas Boulevard
Pittsburgh, PA

Telephone

+14123765131

Website

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