Proper Connections

05/06/2026

We are proud to recognize Lee as our Employee of the Month.
Lee has demonstrated exceptional leadership and ex*****on by successfully managing four major phone system installations and cutovers within a remarkably short timeframe in 2026. Throughout these efforts, Lee seamlessly coordinated internal teams, external vendors, and customer communications, ensuring every phase of the process ran smoothly. His ability to balance competing priorities while maintaining a high standard of excellence has made a significant impact on both our operations and customer satisfaction.
Lee, thanks so much for your dedication and hard work!

10/08/2025

We are proud to recognize the Richmond Telephone Team for their outstanding customer service. Erica DiGirolamo, Lee Pratt, Evan Proper, and Gus Westpfal consistently put customers first and provide responsive, reliable support.

As stated in a recent Google review – Exceeded all expectations. Incredible service. The Team is world class.

09/02/2025

Please join us in congratulating our September Employee of the Month!

We are proud to recognize Erica for her outstanding contributions in managing the day-to-day telephony services for both Richmond Telephone Company (RTC) and Proper Connections. From handling billing inquiries and coordinating installations and repairs, to troubleshooting service issues and implementing effective solutions, Erica consistently goes above and beyond. Her dedication to delivering exceptional customer service is matched only by her unwavering support for her team and commitment to the success of our organizations. Erica exemplifies values we strive for—superior service, professionalism, reliability, and teamwork.

Erica, thanks for your dedication and hard work!

09/01/2025

07/01/2025

Please join us in congratulating our July Employee of the Month! Thank you Marie for your dedication and hard work!

09/20/2024

https://www.proper-connections.com/why-do-businesses-opt-for-private-fiber-builds/

      Reliable and high-speed connectivity is essential, and while internet service providers (ISPs) offer various packages and plans for internet services, they come with recurring costs. This is where private fiber builds come in. A private fiber network enables you to own your network, prov...