KLAS Research

KLAS Research Our mission is to improve healthcare technology delivery by honestly, accurately, and impartially measuring vendor performance for our provider partners.

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and act

s as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email [email protected], or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter .

We’re excited to partner with Healthcare Innovation as a 2026 Summit Education Partner.We’ll be joining all three Summit...
02/21/2026

We’re excited to partner with Healthcare Innovation as a 2026 Summit Education Partner.

We’ll be joining all three Summits this year to share insights and support conversations that matter most to healthcare leaders.

See you there!

Many ambulatory organizations are reassessing whether their core EHR and PM platforms can serve as a true foundation or ...
02/19/2026

Many ambulatory organizations are reassessing whether their core EHR and PM platforms can serve as a true foundation or whether third-party solutions are still required to meet their everyday needs.

KLAS looks at how these organizations are approaching this question in our recently published Comprehensive Ambulatory Care EHR & PM Suites report. We dig into functionality adoption, third-party use, and reported outcomes, all to get a clear view into when comprehensive suites deliver value and where gaps remain.

Learn more about the findings from report author Alexander McIntosh at the link in the comments!

02/19/2026

Listen as Ashley de Andrade discusses what KLAS will be up to at HIMSS!

Each year, the Best in KLAS report highlights top-performing healthcare IT vendors based on customer feedback. But, we b...
02/19/2026

Each year, the Best in KLAS report highlights top-performing healthcare IT vendors based on customer feedback. But, we believe it is just as important to recognize those who are putting in the work to improve.

Our 2026 Most Improved winners show that meaningful change is possible when vendors listen closely to their customers and act with intention.

This year’s Most Improved solutions are:

• TeleVox HouseCalls Pro

• Greenway Health Greenway Revenue Services

• PwC ERP Business Transformation & Implementation Leadership Services

These organizations didn’t improve by accident. Customers report stronger partnership, proactive communication, executive engagement, and tangible follow-through on long-standing challenges.

Read more about the 2026 Most Improved honorees at the blog in the comments.

Interoperability still isn’t working the way clinicians need it to.Despite years of investment, providers continue to te...
02/17/2026

Interoperability still isn’t working the way clinicians need it to.

Despite years of investment, providers continue to tell us that shared patient records/notes are hard to find, hard to trust, or not usable in their EHR workflows. The data may be moving, but the experience hasn’t improved.

At KLAS, we’re trying a different approach.

We’re bringing EHR vendors together, under a neutral convener, to align on how existing standards are implemented—starting with shared patient notes. The goal isn’t new standards or theory. It’s fewer workarounds, clearer context, and data clinicians can actually use.

This effort is grounded in provider and clinician feedback, and success depends on vendor follow-through and customer adoption.

Learn more in our latest blog from Tyson Blauer in the comments below.

Congratulations to Brian Mellenthin on 10 years at KLAS!Brian’s dedication and commitment over the past decade have made...
02/17/2026

Congratulations to Brian Mellenthin on 10 years at KLAS!

Brian’s dedication and commitment over the past decade have made a meaningful impact on our team and our mission. His contributions continue to help strengthen the work we do and the culture we value at KLAS.

Thank you, Brian, for everything you bring to the team. We’re grateful to have you with us!

Thank you to everyone who joined us at the KLAS Middle East Summit 2026 in Dubai!The conversations throughout the summit...
02/13/2026

Thank you to everyone who joined us at the KLAS Middle East Summit 2026 in Dubai!

The conversations throughout the summit reflected the real work happening across the region. Leaders spoke about AI in imaging and ambient technologies, revenue cycle pressures, clinician experience, and national healthcare priorities. The focus stayed on what organizations are facing today and what it will take to continue improving care.

We’re grateful to the providers, vendors, policymakers, and advisory board members who contributed their time and perspective. The willingness to share and engage is what makes these gatherings meaningful.

02/13/2026

What does measurable ROI from ambient AI actually look like in practice?

In our newly published report, Suki ROI Validations 2026, KLAS examines outcomes from FMOL Health, McLeod Health, and Rush University System for Health after deploying Suki in ambulatory care settings.

In this video, Research Director Mac Boyter walks through the key findings and what these organizations learned along the way.

Thank you to Suki and the participating health systems for openly sharing their experience and outcomes.

Access the full report at the link in the comments!

If you’ve read the Best in KLAS report, this podcast series helps you get even more out of it.The KLAS in Session Best i...
02/12/2026

If you’ve read the Best in KLAS report, this podcast series helps you get even more out of it.

The KLAS in Session Best in KLAS podcast series has wrapped, exploring how Best in KLAS began, how the methodology works, and how organizations can use the report as a practical resource.

With the 2026 Best in KLAS reports now available, the full series offers helpful context and perspective on how provider feedback supports better decisions across healthcare.

Catch up on the episodes at the link in the comments!

Interoperability moves forward when organizations lean in together. That’s the focus of the Shared Patient Records Usabi...
02/12/2026

Interoperability moves forward when organizations lean in together.

That’s the focus of the Shared Patient Records Usability Summit 2026, where EHR vendors and provider leaders will come together to tackle the real-world challenges of shared patient records and data exchange.

This summit brings together organizations willing to collaborate across competitive lines, align on practical improvements, and help shape what better interoperability looks like in practice.

Learn more about the summit at the link in the comments.

The 2026 Best in KLAS reports are now available for the US and global markets.Built on real-world feedback from healthca...
02/11/2026

The 2026 Best in KLAS reports are now available for the US and global markets.

Built on real-world feedback from healthcare providers, this year’s reports offer insight into performance across healthcare IT and services and reflect the experiences shared by organizations across the industry.

If you haven’t had a chance to review the reports yet, we invite you to take a look and see how providers are experiencing the solutions and services they rely on every day.

Access the reports using the links in the comments.

In January KLAS published new reports addressing key healthcare challenges, from clinician burnout and documentation bur...
02/05/2026

In January KLAS published new reports addressing key healthcare challenges, from clinician burnout and documentation burden to financial performance, patient access, and operational efficiency.

A few highlights include new Segment Insights, multiple Arch Collaborative case studies, and the second release in our ROI Validations series focused on Suki.

We’ve also shared a list of our potential upcoming reports. Don’t miss our flagship Best in KLAS (US & Global) reports publishing this week on February 4 at 6 a.m. MT!

Check out the full recap at the link in the comments!

Address

365 S Garden Grove Ln
Pleasant Grove, UT
84062

Telephone

+18012265120

Website

Alerts

Be the first to know and let us send you an email when KLAS Research posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category