Medallia

Medallia More signals. Less noise. All action. Still running CX on surveys alone? That’s not listening. It’s guesswork. Why? We help you turn them. Sync everything.

Medallia turns every customer signal — voice, chat, web, social — into clarity, so your teams can act fast and lead with confidence. Because we’re on a mission to give CX the power it deserves. You hold the keys to growth, risk reduction, and market leadership. Miss nothing.

Experience isn’t failing.It’s just not breaking through.Momentum is there. Clarity isn’t.But customers aren’t feeling me...
03/05/2026

Experience isn’t failing.
It’s just not breaking through.

Momentum is there. Clarity isn’t.
But customers aren’t feeling meaningful change.

The State of CX 2026 shows where experience stalls today—and how leading teams are evolving beyond CX to deliver impact you can actually prove.

Full report → https://go2.medallia.com/state-of-cx-2026.html?source=Marketing%20-%20Organic%20Social&utm_campaign=FY27Q1_GLBL_StateofCX_Report&utm_source=facebook&utm_medium=launch-carousel&utm_content=report&utm_term=

03/03/2026

This isn’t a cosmetic refresh.

It’s the shift.
From insight to action.
Lag to speed.
Scores to outcomes.

And you’re the hero who made it happen.
Welcome to the next era of experience. ⚡️

Great customer experience doesn't happen by accident. It takes the right technology, the right team, and a real commitme...
11/05/2025

Great customer experience doesn't happen by accident. It takes the right technology, the right team, and a real commitment to listening. 🎧

That's why we're thrilled to be partnering with Northumbrian Water—an organization that's serious about serving 4 million customers exceptionally well.

Together, we're using intelligent CX management to turn customer feedback into action, every single day.

Congratulations to the Northumbrian Water team on this exciting launch! 💧

https://www.medallia.com/press-release/northumbrian-water-selects-medallia-to-elevate-customer-experience-for-4-million-water-customers/

10/20/2025

Proud moment at Medallia: our 5th annual Global Impact Report is here! 🌎

Heather Jin, Global Head of Social Impact & Sustainability, shares how our teams show up—for each other, our communities, and the planet.

See the highlights and the full report 👉 medallia.com/impact

BAC is raising the bar for CX across Central America 🌎✨What’s behind it? Listening—really listening—to customers and emp...
10/17/2025

BAC is raising the bar for CX across Central America 🌎✨

What’s behind it? Listening—really listening—to customers and employees 💬👂
With 1M+ signals shaping every decision, they’re building life-centered banking and real prosperity

🎥 Watch their story: https://bit.ly/4992NRD

Sampling ≠ strategy.And guesswork? That’s what was holding Pacific Life back.They were listening to some calls, not all....
07/29/2025

Sampling ≠ strategy.
And guesswork? That’s what was holding Pacific Life back.

They were listening to some calls, not all.
Coaching was delayed. Feedback was filtered. Insight was limited.

Then came the shift: 100% visibility, real-time insight, smarter decisions.

The result?
Faster coaching. Stronger performance. Better CX.

See how they did it: https://bit.ly/4fg71bg

We’ve always believed the key to exceptional experiences starts from within. Medallia was named a Leader in The Forreste...
07/28/2025

We’ve always believed the key to exceptional experiences starts from within. Medallia was named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025.

This comes on the heels of another powerful acknowledgment: we were also named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. Together, these recognitions reinforce for us what we’ve built our platform to do—unify EX and CX to help the world’s most complex organizations drive measurable outcomes.

👉 Read the full report to see why we are recognized: https://go2.medallia.com/the-forrester-wave-ex-management-platforms-q2-2025.html?source=Marketing%20-%20Organic%20Social&utm_campaign=FY26Q2_GLBL_Forrester_EX_Wave&utm_source=linkedin&utm_medium=social-post

Congratulations to Nationwide for being recognized with the Best Use of Customer Insight award! Medallia and Kantar are ...
05/14/2025

Congratulations to Nationwide for being recognized with the Best Use of Customer Insight award! Medallia and Kantar are proud to support this customer-first journey with powerful insights and technology that drive measurable results.

Read the press release: https://bit.ly/3S0P99D

Denise Lee Yohn , author and brand leadership expert, has cracked the code on achieving brand leadership. Join Denise at...
01/31/2025

Denise Lee Yohn , author and brand leadership expert, has cracked the code on achieving brand leadership.

Join Denise at to learn how to increase competitiveness and future-proof your business.

Hurry! Register for the conference before discount pricing expires in a few days. ⌛ What are you waiting for? Register...
01/25/2025

Hurry! Register for the conference before discount pricing expires in a few days. ⌛

What are you waiting for? Register now: https://bit.ly/45uD7KI

Join us at Experience ‘25 to hear Will Guidara’s incredible story of “Unreasonable Hospitality,” the mantra he used to e...
01/23/2025

Join us at Experience ‘25 to hear Will Guidara’s incredible story of “Unreasonable Hospitality,” the mantra he used to elevate restaurant Eleven Madison Park from a two-star restaurant all the way to the number one rated restaurant in the world in 2017.

Unreasonable Hospitality became his New York Times best-selling book and an inspiration for The Bear, the Emmy-Award-winning show he co-produces about fictional chef Carmie Berzatto and his obsession with turning a Chicago sandwich shop into a Michelin-starred restaurant.

At Experience ‘25, attendees will hear Guidara’s inspiring story and how his unreasonable pursuit of giving both customers and employees more than they expect can be applied across industries.

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