Cady Business Technologies

06/05/2026

What happens when a prospect calls your office?

😣 Do they navigate a phone menu, guess the wrong department, get transferred, go to voicemail – and hang up?

😊 Or does an automated assistant ask what they’re looking for, analyze their response, and instantly connect them to an available agent who is ready to help?

Call routing with AI call paths eliminates guesswork for a better customer experience and more sales opportunities.

06/04/2026

🎉 Happy Work Anniversary to Deb DePauw! 🎉

Deb began her telecom career at Cady Communications in 1993 before making the move to Cady BT in 2018. As a project manager, she leverages over three decades of experience and a passion for customer service to design and implement secure, reliable phone systems that drive business success.

👏 Deb, we can't thank you enough for your years of friendship and exceptional service. We look forward to many more!

06/03/2026

Your Mitel system supports modern features like unified communications, remote work, and AI-powered contact centers – but successful business communication isn’t just about capabilities.

💡 Support is just as critical.

That’s why we’re proud to offer industry-leading Mitel support with ⏱️ 10-second average answer times.

Keep your Mitel investment. Modernize your phone system. Rest easy with the ✨ best support in the business.

See how: https://na2.hubs.ly/H05WzrY0

05/29/2026

Missed calls mean missed opportunities – but AI makes it ✅ easier for prospects to reach you.

In this video, Cady BT Founder Dan Cady shares a real-world example:

🔹 A real estate organization missed opportunities when prospects called about homes, were sent to voicemail, and hung up
🔹 Cady BT implemented an AI solution that asked questions – like what type of home they wanted in what area
🔹 The AI automatically connected prospects with the right available contact – 24/7/365 – getting them instant help and increasing the likelihood of a sale
AI in telecom ✨ gives you an edge – and if you’re not using it, your competitors will.
Watch the video for more details.

05/27/2026

Story Time!

Last year, one of our customers switched to a competitor when their on-premise system reached end-of-life. Even though they were leaving, Cady BT Technology Advisor Kevin Haugen let them know he'd be happy to help if they ran into challenges during the migration.

When problems arose, they called Kevin – and decided to switch to ☁️ Cady Cloud. They worked with Kevin and Cloud Services Manager Mike DeSisto to install a modern, reliable, easy-to-use cloud phone system they've been thrilled with.

We're incredibly grateful for Kevin, Mike, and all our team members who always do the right thing to help our customers succeed. From Minnesota to Wisconsin to Tennessee and beyond, we're proud to work with each and every one of you! 👏

05/27/2026

Did you know? Your Mitel phone system integrates with Microsoft Teams and Zoom, making it easy to manage Mitel conversations from the apps your employees already know and use every day.

✅ Use your Mitel phone system without ever leaving the Teams or Zoom app
✅ Calls, chats, and customer data flow across platforms
✅ Do everything in Teams without extra expense or Microsoft limitations

Your Mitel system might be able to do more than you think. Learn more: https://na2.hubs.ly/H05MdSx0

05/22/2026

How do hospitals use phones + why does the cady way fit well with that
Patient care and monitoring. Clinical collaboration. Regulatory compliance.

In 🩺 healthcare, a reliable phone system isn't optional – it's a matter of life or death. That's why hospitals trust the Cady Way for:

🗺️ Expert guidance and rapid support
📞 10-second average answer times
🤝 Local techs available 24/7/365

Discover why leading 🏥 hospitals across Minnesota and Wisconsin turn to Cady BT for critical communications: https://na2.hubs.ly/H05J4V70

Discover healthcare phone systems designed to improve patient communication and streamline operations. Our secure, HIPAA-compliant VoIP and PBX solutions enhance connectivity, support telemedicine, and ensure reliable communication for medical facilities of all sizes.

05/21/2026

Wondering if a hybrid phone system is right for your business? Here’s the TL;DR:

🔀 Hybrid phone systems combine traditional on-premise PBX with the cloud (VoIP)
📱 Keep the infrastructure you’ve invested in but add modern capabilities like unified communications, voicemail-to-email, collaboration, and mobile access

⚡ Gain flexibility and reliability while maintaining control
Hybrid phone systems are a smart option for businesses that want to modernize their communications without replacing what you already own.

05/20/2026

🎉 We’re excited to officially welcome our new Tennessee team members to the Cady BT family!

Cady BT recently acquired OneCall Telecom, a business technology provider serving the Memphis metro area, and we’re proud to bring our white glove service to Tennessee while continuing the local relationships and reliable support OneCall Telecom customers have counted on for decades.

🤝 If you’re a OneCall Telecom customer, please rest assured that the office will maintain its local presence and you will continue working with the team you know and trust. We look forward to meeting you!

05/19/2026

Did you know your Mitel phone system can go wherever you go? With Mitel’s mobile apps, you can:

✅ Use your business line on your cell phone
✅ Keep your personal number private
✅ Connect to your contact center and collaboration tools

Your Mitel system might be able to do more than you think. Learn more: https://na2.hubs.ly/H05D4_s0