911 Training Institute

911 Training Institute Official Facebook of the 911 Training Institute. Serving Those Who Serve Others. Helping every first-responder "be well" at work and at home.

911 Training Institute specializes in science-based training designed to enhance the skills of first-responders. Our mission is to empower first-responders to achieve resilience-driven excellence in both their personal and professional life. Our science-based training programs are designed to enhance the skills and resilience of all first-responders. We focus on practical applications that ensure

peak performance in critical situations. Our resilience training equips first-responders and public-safety professionals with strategies to manage stress, prevent PTSD, and promote mental health, ensuring they can thrive, both personally and professionally. Our crisis call mastery training offers tools and training to help first-responders better handle calls for service that involve mental health crisis, emphasizing empathy and excellence in every interaction to ensure safe response and resolution. We fulfill our mission by providing the highest quality training and consulting, grounded in evidence-based practices and real-world research. Delivered by experienced professionals, our services support the health, wellness, resilience, and safety of those on the front lines. We promote individual and team well-being with compassion, excellence, and intention. Our team consists of highly experienced and passionate, industry-tested professionals who are ready to share their experience and knowledge to help you succeed.

This course helps agencies sustain peer support teams for first-responders. Once you’ve completed basic training as a pe...
06/18/2026

This course helps agencies sustain peer support teams for first-responders. Once you’ve completed basic training as a peer supporter, how do you continue to grow in protecting your personal well-being in your role and mature in your ability to come along side your peers? This course provides specialized, continuing education designed specifically to help peer supporters drill down on the three core elements of doing peer support: excelling in the face of a variety of complex challenges, managing personal resilience and self-care, and keeping the peer support program running and vibrant.

📅 August 18th, 9am-6pm EST
📍 Live-virtual
👨‍🏫 Dr. Rick Janka
State Approvals: Michigan

Register:
https://www.911training.net/courses/sustaining-excellence-in-peer-support

911TI built this ICISF certified class to not only meet the necessary ICISF certification qualifications but also focus ...
06/16/2026

911TI built this ICISF certified class to not only meet the necessary ICISF certification qualifications but also focus on the specific stressors and critical incidents experienced by first-responders.

📅 July 8-9th, 9am-6pm EST
📍 Live-virtual
👨‍🏫 Rick Janka, PsyD
State Approvals: Michigan, Florida, Georgia, Kentucky, and New Jersey

Register Now!
Online: https://www.911training.net/cou.../group-crisis-intervention

🚨 NEW BLOG 🚨"The greatest value of automation is not efficiency for efficiency's sake. It is the opportunity to return t...
06/16/2026

🚨 NEW BLOG 🚨

"The greatest value of automation is not efficiency for efficiency's sake. It is the opportunity to return time and capacity to the things only humans can provide: coaching, mentoring, developing others, exercising judgment, building trust, and caring for one another. If wellness is ultimately about restoring capacity, then the technologies we build should be measured by the same standard."

Read more by Samantha Hawkins, CMCP, the ECC Engagement Lead at ThisGen 911. Click the link in our bio.

#911

🚨 NEW BLOG 🚨"The greatest value of automation is not efficiency for efficiency's sake. It is the opportunity to return t...
06/16/2026

🚨 NEW BLOG 🚨

"The greatest value of automation is not efficiency for efficiency's sake. It is the opportunity to return time and capacity to the things only humans can provide: coaching, mentoring, developing others, exercising judgment, building trust, and caring for one another. If wellness is ultimately about restoring capacity, then the technologies we build should be measured by the same standard."

Read more by Samantha Hawkins, CMCP, the ECC Engagement Lead at ThisGen 911:
https://www.911training.net/post/wellness-through-capacity-rethinking-technology-s-role-in-9-1-1

"As an industry, we talk frequently about staffing shortages, wellness initiatives, retention challenges, and the promis...
06/09/2026

"As an industry, we talk frequently about staffing shortages, wellness initiatives, retention challenges, and the promise of new technologies. Yet I believe we are missing a more important question: What are we doing to help public safety professionals reclaim the capacity needed to connect with, develop, and support one another?"

Standby for this article, written by Samantha Hawkins, CMCP, the ECC Engagement Lead at ThisGen 911. It's coming to our Blog next week!

"As an industry, we talk frequently about staffing shortages, wellness initiatives, retention challenges, and the promis...
06/09/2026

"As an industry, we talk frequently about staffing shortages, wellness initiatives, retention challenges, and the promise of new technologies. Yet I believe we are missing a more important question: What are we doing to help public safety professionals reclaim the capacity needed to connect with, develop, and support one another?"

Standby for this article, written by Samantha Hawkins, CMCP, the ECC Engagement Lead at ThisGen 911. It's coming to our Blog next week!

Join our team at the National NENA Conference! Ryan Dedmon, Cassie Sexton, and Dr. Rick Janka will be delivering this br...
06/04/2026

Join our team at the National NENA Conference! Ryan Dedmon, Cassie Sexton, and Dr. Rick Janka will be delivering this breakout session...

Agency Wellness Programs: From Responsibility to Results!
This interactive session provides attendees with an overview of their agency’s organizational responsibility and active role in creating a culture of wellness and support. Attendees will collaborate to design actionable wellness program strategies and engage in a facilitated discussion with one another and experts to share real-world insights and best practices.

✅ Do some critical thinking and learn new things
✅ Meet new people to grow your network
✅ Have crazy amounts of fun

Come by and say hi! We'll see you in Columbus!

Join our team at the NENA - National Emergency Number Association Conference! Ryan Dedmon, Cassie Sexton, and Dr. Rick J...
06/04/2026

Join our team at the NENA - National Emergency Number Association Conference! Ryan Dedmon, Cassie Sexton, and Dr. Rick Janka will be delivering this breakout session...

Agency Wellness Programs: From Responsibility to Results!
This interactive session provides attendees with an overview of their agency’s organizational responsibility and active role in creating a culture of wellness and support. Attendees will collaborate to design actionable wellness program strategies and engage in a facilitated discussion with one another and experts to share real-world insights and best practices.

✅ Do some critical thinking and learn new things
✅ Meet new people to grow your network
✅ Have crazy amounts of fun

Come by and say hi! We'll see you in Columbus!

🚨 NEW BLOG 🚨"It does not matter if you perceive the glass as half-full or half-empty. What is important is that you ackn...
06/01/2026

🚨 NEW BLOG 🚨

"It does not matter if you perceive the glass as half-full or half-empty. What is important is that you acknowledge sometimes that glass can feel heavy. And that is okay."

Read more by , 911TI Outreach Director. Click the link in our bio.

Address

41100 Plymouth Road Suite #110
Plymouth, MI
48170

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+12316221600

Website

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