911 Training Institute

09/07/2026

Did you know that the state of Washington has created a special camp retreat where public-safety dispatchers can attend to re-charge?!

Katy Gilbert, the 911 Deputy of Operations for Washington State 911 Coordination Office, shares more in this article coming to our Blog on September 13th.

09/02/2026

📣 What's happening in September? A lot! 📣

Dr. Rick Janka, Mike Tackett, and Reggie Parker are teaching virtual training classes. Ryan Dedmon and Cassie Sexton are speaking at conferences.

We still have open seats available for The Power of Peer Support on September 10th and Negotiation Tactics for 9-1-1 Professionals on September 15th. Visit the link below for more information and to register!

09/02/2026

📣 What's happening in September? A lot! 📣

Dr. Rick Janka, Mike Tackett, and Reggie Parker are teaching virtual training classes. Ryan Dedmon and Cassie Sexton are speaking at conferences.

We still have open seats available for The Power of Peer Support on September 10th and Negotiation Tactics for 9-1-1 Professionals on September 15th. Visit the link below for more information and to register!

🔗 https://www.911training.net/training

09/01/2026

Ryan Dedmon contributed an article to the September edition of Florida APCO's Mindful Moment. Check it out below!

Good Tuesday Morning! Break out the pumpkins...cause we're already in September!

🍂 A new month means a new Mindful Moment from the Florida APCO Wellness Committee! 💙

September’s issue turns the focus toward something that can be easy to forget in a profession centered on helping everyone else: the person behind the headset. 🎧

This month, we’re talking about the things public safety professionals carry, practical ways to take care of yourself, and what it can look like to move forward when the job follows you home. You’ll also hear directly from fellow 911 professionals and find a special guest contribution from Ryan Dedmon, MA, CMCP.

There’s a lot packed into this one, and some of it may hit closer to home than you expect.

☕ Grab a cup of coffee, find a few minutes, and check out the September Mindful Moment:

🔗 https://bit.ly/FLAPCOMindfulMoment092026

Take a pause. Take a breath. This moment is for you. 💛

08/31/2026

🚨 NEW BLOG 🚨

“Dispatch does not have to be a dead end. You have to have a vision and then set priorities on a realistic timeline… then maybe one day, you’ll find yourself sitting in your own office in City Hall.”

Read more about Jordan Villwock, the Deputy City Manager for the City of Ontario, California. Click the link in our bio!

08/31/2026

🚨 NEW BLOG 🚨

“Dispatch does not have to be a dead end. You have to have a vision and then set priorities on a realistic timeline… then maybe one day, you’ll find yourself sitting in your own office in City Hall.”

Read more about Jordan Villwock, the Deputy City Manager for the City of Ontario, California - Government:
https://www.911training.net/post/former-dispatcher-now-deputy-city-manager-helps-lead-operations-in-local-city-government

08/28/2026

🚨 First-responders in Texas 🚨

Register for the upcoming The Warrior Within Summit on September 23-24th in Texas City at no cost!

Warriors Within is expected to be a transformative summit, tailored specifically for first-responders and their spouses. This event is designed to address the unique emotional, psychological, and relational challenges faced by those who serve on the front-lines and the loved ones who support them.

Through a blend of trauma-informed education, evidence-based therapy tools, and peer support, this event creates a safe and empowering environment where couples can reconnect, heal, and build resilience together.

REGISTER TODAY FOR FREE!

Police, Fire, EMS, and Dispatchers alike need to start focusing on our own mental wellness.  First responders need to develop skills and tactics to improve our relationships with our families and partners.   

08/27/2026

The top 10 most common misconceptions about the job of 9-1-1 emergency dispatchers.

Read here:

The top ten most common misconceptions about the job of 9-1-1 emergency dispatchers.

08/25/2026

“Dispatch does not have to be a dead end. You have to have a vision and then set priorities on a realistic timeline… then maybe one day, you’ll find yourself sitting in your own office in City Hall.”

Stay tuned for this article, spotlighting the career and service of Jordan Villwock, the Deputy City Manager for the City of Ontario, California. It's coming to our Blog next Monday, August 31st!