11/21/2024
Caution all future customers looking to purchase solar equipment. Our customers have had their power shut down and we’re working to solve this problem emmediately.
Deye and Solark have been disputing and unfortunately have made some serious mistakes.
We don’t have time to wait for them to figure that out but an immediate swift solution is required so for our customers we’re immediately replacing all affected inverters.
Our market focuses on high-voltage residential and commercial solar solutions. We couldn’t afford to wait for Deye, as our customers had already paid for their equipment. We do not sell split-phase Deye residential equipment. The affected customers were using commercial three-phase high-voltage off-grid systems. After having attorneys review our agreements, it was clear that Deye had no reason to fear Sol-Ark, as their agreements pertain to different equipment and markets.
We quickly found a reputable hybrid option for both commercial and residential use, which is superior to both Deye and Sol-Ark. Although we are incurring upfront losses by replacing all affected inverters, we are committed to ensuring our stance on energy independence is clear. Deye made a critical mistake, and the minimal business they receive from Sol-Ark is embarrassing. Sol-Ark’s response to this situation was extremely disappointing, displaying selfishness and a lack of foresight. I had assumed Deye had conducted thorough research before entering binding contracts, but this misstep suggests they may not survive the next year. Our country thrives on free enterprise and competition, and it’s evident that Sol-Ark cannot compete, leading to their ill-advised decision to force a power shutdown on inverters.
We did our homework and made sure that our new inverters would exceed what the customers have and at this point do what we can to protect them by making sure our buying power will hopefully offset any poor decisions made by these inverter companies. The fact is if we were at war with china well maybe this could happen. Our customers and our country is not at war with china. And as for our customers we have no residential split phase high voltage inverters with Deye on them. And I promise every American we won’t ever have future dealings with that company.
