JetSpring

08/26/2021

Want to learn more about customer experience?

Take a listen to our CX experts’ favorite pods:

https://jetspring.com/9-customer-experience-podcasts-on-our-weekly-playlist/

9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further! Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You might notice that not all of thes...

08/23/2021

The telecommunications industry is constantly changing and evolving as new technologies come on the market.

Artificial intelligence has tremendous promise for advances and improvements to the space.

https://www.five9.com/blog/ai-and-the-future-of-the-contact-center

The modern contact center has a broader, more strategic role, namely to provide stellar customer experiences, driving up customer loyalty and increasing revenue.

08/20/2021

Every organization that needs to communicate with a target audience can benefit from a contact center.

Whether you’re an ecommerce store, a university, or large corporation, find out which solution is right for you:

https://jetspring.com/the-definitive-guide-to-contact-center-solutions/

Learn everything you need to know about contact center solutions and how they can help you reach your sales and customer support goals.

08/18/2021

While offering daytime live chat is better than nothing at all, giving prospects a 24/7 line of communication is the best way to engage and convert as many visitors as possible.

For schools that want the benefits of live chat on a tight budget, it can be tempting to forego the expense of an outsourced 24-hour solution in favor of a low-cost, self-managed tool.

https://jetspring.com/wp-content/uploads/2021/03/JetSpring-Case-Study-After-Hours-Chat.pdf

08/11/2021

Did you know that the roots of the contact center industry can be traced back to 1832?

Learn more in our definitive guide to contact center solutions:

https://jetspring.com/the-definitive-guide-to-contact-center-solutions/

Learn everything you need to know about contact center solutions and how they can help you reach your sales and customer support goals.

08/09/2021

In this case study, we explored data for one of our higher ed clients.

We found that 65% of total chats were from unqualified leads (website visitors who aren’t actually interested in enrolling).

Don’t let your admissions officers waste time answering chats from unqualified leads. Leverage JetSpring’s highly trained, US-based, college-educated agents to answer chats.

https://jetspring.com/wp-content/uploads/2021/03/JetSpring-Time-Case-Study-2.1.21.pdf

08/06/2021

According to our data, 45% of qualified leads chat after business hours.

Make sure you’re not missing all those leads with JetSpring’s 24/7 live chat support.

Learn more here:

https://jetspring.com/wp-content/uploads/2021/03/JetSpring-Case-Study-After-Hours-Chat.pdf

leads

08/04/2021

The rules and best practices for live chat vary depending on industry, but many of the key tenets stay the same.

Take a deep dive into do’s and don’ts of live chat for higher ed here:

https://jetspring.com/live-chat-for-higher-ed-dos-and-donts/

Many higher ed institutions use traditional marketing, but digital tools like live chat can help boost enrollment and engage students.

08/02/2021

All your questions about contact center solutions, answered!

Read about the history of contact centers, the benefits of partnering with one, and the future of the industry here:

https://jetspring.com/the-definitive-guide-to-contact-center-solutions/

Learn everything you need to know about contact center solutions and how they can help you reach your sales and customer support goals.

07/26/2021

If your lunchtime walks or daily commute has gotten a little repetitive, check out some of these CX podcasts we love.

Whether you want to hear from experts like the leaders of Zappos or learn the ins and outs of industry-leading call centers, theres a show for you on this list!

https://jetspring.com/9-customer-experience-podcasts-on-our-weekly-playlist/

9 Customer Experience Podcasts on Our Weekly Playlist Looking for something to listen to on your commute or lunchtime walks? Look no further! Our customer experience experts compiled this list of podcasts they listen to to keep up with CX trends and innovations. You might notice that not all of thes...

07/19/2021

We’ve recently onboarded a number of ecommerce clients. While the core principles of CX remain the same, this industry’s pain points and goals differ vastly from other industries.

In such a crowded marketplace, it’s hard for individual brands to stand out to customers.

This article recommends breaking CX down into separate parts, so you don’t miss anything. Learn more about pre-purchase, purchase, and post-purchase CX here:

​​https://bit.ly/3xKbw7p

Learn ways to create a truly great ecommerce customer experience for users who land on your website.

07/16/2021

Do you ever wonder what your customers actually think of you? Do they tell their friends good things?

The way to find out is by creating a Net Promoter Score (NPS) survey.

It’s actually pretty simple. Just ask, “On a scale of 1 to 10, how likely are you to recommend us to a friend?”

Learn more about NPS here: https://www.qualtrics.com/experience-management/customer/net-promoter-score/

What is NPS? ✓ Learn everything you need to know about Net Promoter Score, how to calculate NPS scores, and how it's used to measure customer experience.