04/05/2022
Owner Operator · Must have own equipment (truck & trailer or rollback) · Possess appropriate and valid operator’s license for specified vehicle(s). Present clean, well-groomed appearance. Essential Duties and Responsibilities: · Arrive at work location promptly as scheduled, prepared for work. · Provide vehicle towing in a safe, professional, and timely manner, free of�accident, injury, and damage. · Submit timely and accurate required documentation for processing. · Maintain a consistent excellent attendance. · Consistently ensure quality customer service through professionalism, timely response, skill and courtesy. · Maintain personal appearance and uniforms in compliance with established company standards. Competencies: · Customer Service – effectively handle challenging and/or sensitive customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. · Oral Communication - speak clearly and persuasively in both positive and negative situations. Listen and ask for clarification as necessary; respond to questions in a comprehensive and respectful manner. · Judgment - display willingness to make decisions, exhibit sound and accurate reasoning. Support and explain reasoning for decisions; include appropriate company personnel in the decision-making process. Measure self against standard of excellence; take calculated risks to accomplish�goals. · Planning/Organizing - use time efficiently and effectively. · Professionalism - approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. · Quality - demonstrates accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. · Quantity - meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly and safely. · Safety and Security - observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; utilize equipment and materials properly. · Adaptability - adjust to changes in the work environment; manage competing demands and priorities; change approach or method to best fit the situation; accept and operate with frequent changes, delays, or unexpected events. · Attendance/Punctuality - consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time. · Dependability - follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long work hours when necessary to accomplish goals; complete tasks on time or notify appropriate person with an alternate plan/timeline.
