10/13/2026
In celebration of National Case Management week, we thought we'd share some thoughts on the job from some of the awesome case managers on our team. Next up we have Tonya Eason, RN, CCM!
*How long have you been working in case management? “I have been working in case management for 25 years, and next month will mark 10 years with Carolina Case Management.”
*Why did you become a case manager? “Honestly, I was tired of missing my children’s activities while working 12-hour night shifts in the hospital. I was looking for a career that would provide a more flexible schedule and allow me to be present for my children’s special events, while still giving me the opportunity to use my nursing skills and knowledge to help others.”
*What do you enjoy about being a case manager? “Although I sometimes miss the ‘hands-on’ aspect of nursing, case management allows me to use my medical knowledge and experience to assist others and make a meaningful impact on their recovery following an injury. I will never forget something a client with a catastrophic injury told me years ago: “You may not have physically saved my life that day, but you have saved my quality of life, so don’t ever forget the impact you have.” That statement has stayed with me throughout my career as a reminder of why I do what I do.”
*What are some of your favorite parts about the job? “As a field case manager, I love the balance of working from home while also being out on the road. There are certainly some long days spent traveling through all types of weather and traffic conditions, but having a long office day working from home in warm leggings helps balance it all out! 😊”
*What is something you'd like people to know about case management? “Speaking from a workers’ compensation perspective, I think there are misconceptions about our role. Case managers can be mislabeled as having ulterior motives simply because we are assigned by insurance carriers. I find myself defending our profession more often that I would like, and I always start by saying, “First and foremost, I am a nurse, ethically and legally bound to promote the health and well-being of my patients and clients.” My goal is to ensure that my clients receive the best care possible and to help them return to as close to their pre-injury level of functioning as possible. That is case management.”
