Zetron, Inc.

06/04/2026

A 3-year-old child in Alton, Illinois, US was revived after telecommunicator, Gina Fisher, provided step-by-step CPR instructions to a parent during a critical emergency call. The child began breathing again before paramedics arrived, and the dispatcher was later recognized with a Life Saving Award for her actions.

Great work by the dispatcher whose calm, clear guidance helped make a lifesaving difference when every second counted.

More on this story: https://www.riverbender.com/news/details/dispatchers-swift-cpr-coaching-revives-3yearold-in-alton-91658.cfm

Alton Dispatcher Gina Fisher awarded for guiding CPR on a 3-year-old during a critical 9-1-1 call, helping revive the child in Alton, Illinois.

06/03/2026

Park rangers say a little preparation can make a big difference when visiting national and state parks. From checking conditions in advance to staying on marked trails and engaging with rangers for local insight, small steps can help improve both safety and the overall experience.

The advice also reflects growing pressures on park systems, where increased visitation and reduced staffing mean visitors play a key role in protecting natural spaces.

More tips from rangers: https://www.islands.com/2142700/top-things-details-park-rangers-wish-knew-before-visiting-national-state-park/

Park rangers have many useful tips and advice for visitors to state and national parks, including how to protect the environment and stay safe on hikes.

06/02/2026

A new policy introducing higher fees for international visitors to US national parks is raising questions about access and visitor experience. Beginning in 2026, non-resident travelers may face additional charges and entry requirements, adding complexity at park gates and potentially impacting tourism.

The changes reflect a broader shift in how access to public lands is managed, balancing funding needs with accessibility for a global audience.

More on the discussion: https://www.thetravel.com/us-national-park-gates-difficulties-under-international-visitor-fees-100-dollar-surcharge/

National park rangers are dealing with the fallout as many tourists don't know about the new $100-per-person surcharges due to communication failures.

06/01/2026

Essential Utilities has received its first regulatory approval for its planned merger with American Water, marking an early milestone in a deal that would create one of the largest regulated water utilities in the United States. The transaction still requires additional approvals before it can move forward.

The merger, originally announced in 2025, has already secured strong shareholder support and is expected to close in 2027, pending further regulatory review.

More on the progress of the deal: https://www.tipranks.com/news/company-announcements/essential-utilities-gains-first-approval-for-american-water-merger

05/29/2026

Mental Health Awareness Month is a good reminder that awareness is only the beginning.

For public safety agencies, meaningful progress comes from ongoing conversations, practical training, peer support, strong partnerships and accessible crisis resources.

If your team is looking for places to start or ways to expand existing efforts, Zetron collected several wellness-focused resources for public safety professionals in the Wellness Edition of Advantage, check it out: https://www.zetron.com/digital-advantage-36-01/

Welcome to the Digital Advantage! In the this special issue we are sharing critical communications wellness related resources for the new year.

05/28/2026

After more than three decades as a 9-1-1 dispatcher, a North Carolina telecommunicator received a surprise on her final call before retirement, hearing heartfelt messages from her family over the radio.

The emotional moment marked the end of a career spent guiding callers through some of their most difficult situations.

A meaningful sendoff for one of the many voices behind 9-1-1.

More on this story: https://www.usatoday.com/story/life/humankind/2026/04/02/911-dispatchers-family-surprises-her-on-last-call-before-retirement/89406901007/

She’s making her final sign‑off call before retirement when familiar voices break through the line with loving messages.

05/27/2026

Teaching children how and when to call 9-1-1 can make a lifesaving difference.

In our latest blog, we explore why early 9-1-1 education matters, how parents and educators can help prepare kids for emergencies and the role public safety professionals play in building community readiness.

Read more: https://www.zetron.com/blog/teaching-kids-to-use-9-1-1/

Every year, more than 240 million calls are made to 9-1-1 in the United States. In many areas, 80 percent or more come from wireless devices. That means the phone a child may need to use in an emergency is probably a locked smartphone, not a kitchen landline. That small change matters. Children may....

05/27/2026

Mental health conversations in public safety must include the people behind the console.

Dispatchers and telecommunicators manage urgent, emotional and often traumatic situations every day. Their well-being is essential to the health of the broader response system.

Check out Zetron’s PSAP wellness report, it offers a useful look at recent challenges and opportunities for agencies that want to better support their teams: https://www.zetron.com/2023-psap-wellness-survey-results/

In 2021, Zetron surveyed emergency response professionals and used the responses to publish predictions for 2022 PSAP wellness trends

05/26/2026

A fire department in Sterling Heights, Michigan, US is introducing peak-demand EMS units staffed by EMTs to handle lower-acuity 9-1-1 calls, helping reduce pressure on paramedics and improve response to critical incidents.

By aligning resources more closely with patient needs, approaches like this aim to improve efficiency while supporting responder wellbeing.

More on this approach: https://www.firerescue1.com/fire-based-ems/mich-fd-rolls-out-peak-demand-ems-units-to-fight-paramedic-burnout

In Sterling Heights, new weekday EMT units and a color-coded dispatch system are easing paramedic burnout and targeting rising EMS calls

05/25/2026

Some days are meant for reflection.

Memorial Day honors the men and women of the US military who lost their lives in service to their country. Their sacrifice is remembered by families, communities and the nation they served.

It's a moment to pause, reflect and recognize the lasting impact of that service.

Today, we remember.