03/19/2025
Blackhawk Network is hiring!!
If you are looking to join a company that offers advancement options right from the comfort of your home! Looking for a company that cares about its employees and has great Benefits in a fun atmosphere? Blackhawk Network (BHN) is your answer!!!
Are you a Customer Service Hero? Do you have experience working with customers to solve problems and ensure timely resolutions? Then you are who WE are looking for!!!!
We are hiring for classes beginning 3/31 and would like you to join us!!!!
Blackhawk Network offers a $500 Sign-on Bonus and up to $800 in Quarterly Performance Bonuses.
Blackhawk Network also offers these great Benefits:
• 3 weeks paid vacation in the first year!
• 6 paid sick days in the first year!
• 2 paid Volunteer and Voluntary Time off for school events!!
• 13 Yearly Paid Company Holidays where you can earn 2.5 times your normal hourly pay!!
• Medical, Dental, and Vision Benefits that start within 30 days of hire!!!
• Tuition reimbursement of up to $2K after 1 year of service!
• 401K Plan with company matching.
• Referral Bonus of $1500 if you refer a friend and both stay employed at BHN for 90+ days!
• $500 Sign-on Bonus
• Up to $800 Quarterly Performance Incentives!!
ROLE
Service Center Agent II position is responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains necessary records and communicates resolution and/or status to customers.
Entry-level professional with limited or no prior experience; learns to use professional concepts to resolve problems of moderate scope and complexity. Works on developmental assignments that are initially routine in nature, requiring some judgment and decision making. Applies company and industry policies and procedures to resolve routine issues requiring some judgment. Support both business and consumer customers on phone calls and via casework using multiple computer programs. This position reports to the Customer Service Team Lead.
RESPONSIBILITIES
• Answer inbound calls/emails
• Handle customer problems and questions using multiple computer programs
• Create service tickets for issues
• Following up with customers within specified timeframes with resolutions/updates via outbound calls/emails
• Work on special projects as needed
Assesses customer’s level of understanding; educates and influences customers to utilize available self-service support. Provide primary support by answering customer inquiries by researching policies and procedures, recommending self-help web sites, and guiding customers through steps used to arrive at solutions. Provide initial contact and support for customers dealing with sensitive and confidential information relating to prepaid and gift cards. Communication style includes accurate and grammatically correct support based on channel (phone, email, incident management
Acquires job skills and learns company policies and procedures to complete routine tasks. Basic communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing. Ability to use sound judgment in responding to issues and concerns. Skills to analyze information with strong attention to detail.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- 1-2 yrs of relevant Call Center support experience preferred but not required.
• Customer Service Oriented, Positive Attitude
• Professional Demeanor and Courteous Phone Etiquette
• Good Problem Solving Capabilities & Written and Verbal Communications
• Self-Motivated, ability to Multi-Task, Detail Oriented
• Ability to Organize and Prioritize Time Effectively
• Type 40 WPM; Proficient in MS Office applications
• Must Be Able to Work in a Call Center Environment
• High School Diploma or Equivalent
• Reliable Internet Service (will be tested prior to hire)
• Background check
Compensation:
• This position pays $15.39 per hour