08/13/2026
📈 MARKETING MINUTE WITH RICH
Stop Buying Marketing Products. Start Solving Marketing Problems.
One of the biggest mistakes I see businesses make with marketing is starting with the product.
“We need some brochures.”
“We need promotional products.”
“We need new shirts.”
“We need a banner.”
“We need postcards.”
Maybe you do.
But before ordering anything, I think there's a much more important question:
What problem are you trying to solve?
Are you trying to generate new leads?
Get more people into your store?
Make your salespeople more effective when they're cold calling?
Increase attendance at an event?
Make your company look more professional?
Improve employee morale?
Stay in front of existing customers?
Get more traffic to your website?
Those answers should determine what you buy—not the other way around.
I recently shared a story about a pension fund that was spending thousands of dollars printing and mailing a monthly newsletter.
I could have simply continued printing the newsletter.
Instead, we looked at the actual problem.
They needed members to receive important information—but they also needed to reduce costs.
The solution?
Print less.
We replaced the expensive newsletter mailing with a postcard and QR code that took members directly to the full newsletter online.
They maintained the physical touchpoint.
They incorporated digital.
And they saved thousands of dollars every month.
That's the difference between selling a product and solving a problem.
The same thinking applies to almost every area of marketing.
Maybe you don't need 5,000 brochures.
Maybe you need 500 really good brochures for your salespeople.
Maybe you don't need 1,000 cheap promotional products.
Maybe 100 high-quality gifts sent to your best customers would make a bigger impact.
Maybe you don't need another generic company T-shirt.
Maybe your customer-facing employees need professional embroidered polos or quarter-zips.
Maybe you don't need more website traffic.
Maybe you need a better way to turn the people already seeing your marketing into customers.
Start with the problem. Then choose the tool.
Print.
Promotional products.
Apparel.
Signage.
Direct mail.
Digital.
QR codes.
Trade show displays.
They're all tools.
The trick is knowing which tool makes sense for the job.
💡 Marketing Minute Takeaway:
Don't ask, “What should we order?”
Ask:
“What are we trying to accomplish?”
Once you know that, choosing the right marketing tools becomes a whole lot easier.
And sometimes the right recommendation might even mean I sell you less.
I'm perfectly OK with that.
I'd rather help a customer find something that works than sell them something they don't need.
👇 Question for you:
When you're planning your marketing, do you usually start with the product—or the problem you're trying to solve?
I'd be interested to hear how other businesses approach it.