IT-Haven

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WHERE IT STARTED

Twenty Five years after Owner and CEO Paul Havens, began in the Technology Field, IT Haven was created. Working in many different capacities in Technology, from repairing motherboards, teaching technology modules Worldwide, writing technical manuals to working in the MSP arena as an Engineer and Lead Sales, Paul discovered gaps in the Industry which he believed he could fill.

While the Industry has many Managed Service Providers (MSPs) there was a lack of Providers managing the smaller businesses. The smaller businesses are not unlike the larger companies, needing the same management of their IT Infrastructure, however they often times have smaller budgets, unable to hire IT staff internally and the cost of any downtime due to technology failures can be catastrophic. The need for an affordable solution with a responsive, knowledgeable staff was, and still is, crucial.

Paul found most of IT staff, which he worked amongst for nearly two decades, lacked “personability”. Technical folks speak a different language than those merely using the technology. Tech folks speak “Tech!” This language gap between the user or client and the Tech Professional caused other issues where the client felt a lack of caring or less intelligent simply due to the lack of “personability of the IT Professionals.”

Having the desire to fill the “gaps” is what drove Paul to build an IT Company, an MSP, that would be responsive, knowledgeable and personable. An MSP that is focused on building partnerships with their clients, staff and community.