06/03/2026
For service businesses, the system needs slot inventory, double-book prevention, opening hours, deposit rules, reschedule limits, no-show flags, and staff availability.
The AI should not “guess” whether a customer can move a booking from Friday evening to Sunday morning.
That decision should come from structured operating data.
The model writes the conversation. The workflow decides what is allowed.
That split is what makes automation usable for real Facebook inboxes.