02/12/2025
Candor is not about being brutally honest. It’s about being thoughtfully truthful.
Candor fosters trust because people know where they stand with you and that they can rely on your words. If you have trust, you’re probably able to say what you mean – and mean what you say. Whether you communicate in this manner has a lot to do with where you sit on the Candor Continuum (see my recent post on candor and authenticity).
If trust is absent, candor becomes even more critical, but also more delicate. Without trust, blunt honesty can come across as harsh, confrontational or even manipulative. Without trust, evasive or sugarcoated communication can come across as meaningless and even annoying.
In my book, RAILS-Talk, I provide a template for structuring complex conversations like those requiring candor. RAILS is an acronym, and the first step is R or Relate Respectfully. Here’s how you can build trust through candor and Relating Respectfully.
When you start your conversation, and based upon your natural communication style, you may be at risk for derailing into useless small talk or diving right into directness. Instead, seek first to establish intent for the candor you are about to share in a way that is respectful to your receiver. Something like:
“I want to share something with you that [concerns me/I noticed]. I want to be upfront with you because I value [your partnership/friendship/insights] and I value [clarity/honesty/you].”
Once you have established that you have a ready listener, you are in a position to share your insights in a receiver-centric manner.
Receiver-centric = Why would what you have to say matter to them?
If you think it might, then proceed with that focus. If not, rethink your conversation and the need for it.
As you learn to balance candor with kindness, you will build trust with those around you. As for when to have your RAILS-Talk, timing matters, and that’s a topic for another post.