GLC Business Services

GLC Business Services Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from GLC Business Services, Business service, 28 Prince Street, Rochester, NY.

GLC Business Services is a family-owned provider of on-site support services (BPO or Business Process Outsourcing) for professional service firms across the country and management consulting services.

Here is the thing about skills-based hiring and retention that rarely gets said clearly: they are the same strategy. Whe...
09/02/2026

Here is the thing about skills-based hiring and retention that rarely gets said clearly: they are the same strategy. When you hire for what people can actually do, you put them in roles where they succeed.

When people succeed, they stay. The firms with the lowest turnover in professional services are not just paying more or offering better perks.

They are building teams where the fit is real from the first conversation. That starts with hiring differently.

There is a version of retention strategy that is reactive, exit interviews, counter-offers, last-minute flexibility conv...
09/01/2026

There is a version of retention strategy that is reactive, exit interviews, counter-offers, last-minute flexibility conversations, and a version that is structural.

The structural version builds an environment where people genuinely do not want to leave, not because they are locked in but because the work is clear, the office runs well, leadership is present, and the day-to-day experience reflects the firm's values.

That is a harder thing to build. It is also the only version that actually works at scale.

The firms that are going to win at hiring this fall are the ones that started building their employer brand before they ...
08/31/2026

The firms that are going to win at hiring this fall are the ones that started building their employer brand before they needed to fill a role.

Candidates in 2026 are researching companies more carefully than ever before making a decision, and what they find matters as much as the offer.

Your office environment, your operational reputation, and what your current employees say when no one is asking are all part of that brand.

Most of it is built long before the job posting goes live.

Recognition is one of the quiet power plays in retention. Employees who feel undervalued disengage first, then leave. Th...
08/28/2026

Recognition is one of the quiet power plays in retention. Employees who feel undervalued disengage first, then leave.

This shows up consistently across every major workforce study published in 2026. It is not complicated in theory. What makes it hard in practice is that recognition requires intention, and intention requires leadership that is not buried in operational noise.

When your leadership team has room to lead, recognition actually happens. When they are managing facilities and logistics, it does not.

Skills-based hiring does not mean lowering your standards. It means changing what your standards measure. A candidate wh...
08/27/2026

Skills-based hiring does not mean lowering your standards. It means changing what your standards measure.

A candidate who has spent five years doing the actual work, earning certifications, and building real competence is not a lesser hire than one with a degree they may not have used in a decade.

Hands-on experience, certifications, and proven abilities are becoming more valuable than traditional degrees across every professional services sector, and the firms embracing that shift are hiring faster and keeping people longer.

Only three in ten US employees are engaged enough to represent a genuine retention guarantee. That means seven out of te...
08/26/2026

Only three in ten US employees are engaged enough to represent a genuine retention guarantee.

That means seven out of ten of the people in your firm right now are somewhere on a spectrum between passively present and actively looking.

August is the moment to ask honestly which side of that line your people are on, because fall will answer that question for you whether you are ready or not.

The best retention strategy most firms overlook is the simplest one: make it easy to do good work. When only 46% of empl...
08/25/2026

The best retention strategy most firms overlook is the simplest one: make it easy to do good work. When only 46% of employees clearly know what is expected of them, the problem is not motivation. It is communication.

When 82% are at risk of burnout, the problem is not laziness. It is overload. Fixing those two things does not require a new benefits package or a culture initiative.

It requires operational clarity and a workplace that does not make simple things unnecessarily hard.

Failing to manage preventable turnover has been described as a fiduciary breach, because it directly damages profitabili...
08/24/2026

Failing to manage preventable turnover has been described as a fiduciary breach, because it directly damages profitability and continuity. That is a strong framing, but the numbers support it.

Replacing a professional-level employee costs anywhere from 50 to 200 percent of their annual salary when you account for recruiting, onboarding, lost productivity, and the institutional knowledge that walks out the door with them.

Retention is not a soft HR concern. It is a bottom-line business decision.

One of the most underrated retention tools a professional firm has is a well-run, professionally managed office environm...
08/21/2026

One of the most underrated retention tools a professional firm has is a well-run, professionally managed office environment.

When the physical workplace operates with consistency and care, people notice. They feel the difference between an office that has its act together and one that is managed on good intentions and whoever is available that day.

That day-to-day operational quality is part of why people stay, and part of why they leave, even when nobody says so directly.

Skills-based hiring is not just a recruitment strategy. It is an equity strategy, a retention strategy, and a competitiv...
08/20/2026

Skills-based hiring is not just a recruitment strategy. It is an equity strategy, a retention strategy, and a competitive strategy all at once.

In financial services specifically, skills-based hiring could expand candidate pools by 12 times.

For professional service firms competing for the same credentialed talent as every other firm on the street, that kind of pool expansion is not a nice-to-have. It is a genuine strategic advantage hiding in plain sight.

Address

28 Prince Street
Rochester, NY
14607

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(585) 258-3910

Website

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