The ExperienceBuilt Group

The ExperienceBuilt Group We make experiences worth repeating.

At LIVE, we understand the value of experience design and how it changes the way you do business. Take a moment to think...
05/04/2021

At LIVE, we understand the value of experience design and how it changes the way you do business. Take a moment to think about a specific business challenge that you are facing. The best way to understand what is being impacted and who will be affected is to shift your perspective to get a 360° view from your audience. ​Learn more about our strategies to close experience gaps and improve processes in the link below.

https://www.mmr.live/improve

An experience audit helps you identify customer experience strengths and weaknesses. Where are you making people feel go...
04/29/2021

An experience audit helps you identify customer experience strengths and weaknesses. Where are you making people feel good, and where are you losing them? Think of it as a deep dive into your current processes to best understand the impact on your customers.

Learn more about great questions to ask, how to self-evaluate, and the right times to conduct an experience audit below.

https://www.mmr.live/post/how-an-experience-audit-balances-your-customer-relationship-books

Looking back at the past five years will help us forecast retail industry trends post-COVID and beyond. "Focusing on mes...
04/28/2021

Looking back at the past five years will help us forecast retail industry trends post-COVID and beyond. "Focusing on messaging, communication, and personalization will help retailers stay at the top of their audience's mind in an increasingly competitive marketplace." Read more from MMR Research Associates below!

https://www.mmrresearch.com/post/retail-landscape-5-years-ago-to-the-future

04/28/2021

We conducted our first ExperienceBuilt™ survey last May, and we're ready to do it again! By creating a composite scoring system, we can quickly understand how brands rack and stack against each other within industries. What questions would you like to see answered? Download the current report below.

https://www.mmr.live/experiencebuilt-index

04/23/2021

How can a restaurant best manage expectations and enhance its delivery service?

Tricia Houston, Founder and COO, suggests creating opportunities through your app or online platform for customers to provide direct feedback. A great way to not only build brand loyalty but ensure special attention to detail.

Have questions and an open mind? A MMR LIVE Experience Designer is ready to help you take the next step toward improvin...
04/21/2021

Have questions and an open mind? A MMR LIVE Experience Designer is ready to help you take the next step toward improving the experience for the audiences you care about. Book a free 30-minute consult with the link below.

https://calendly.com/mmrlive/30min?back=1&month=2021-04

Starbucks is a brand focused on being a customer's "Third Place". The first being home and the second being work. When C...
04/20/2021

Starbucks is a brand focused on being a customer's "Third Place". The first being home and the second being work.

When COVID hit and restaurants closed their lobbies, the coffee giant shifted strategies to improve their drive-thru experience. Learn more below about how they maintained the third place mindset while focusing on on-the-go micro-moments to keep customers returning.

https://www.forbes.com/sites/aliciakelso/2020/06/10/the-coronavirus-crisis-has-caused-starbucks-to-shift-its-real-estate-strategy/?sh=53d072d3197c

Experience gaps can be closed in multiple ways. Swipe to see a few great examples.
04/16/2021

Experience gaps can be closed in multiple ways. Swipe to see a few great examples.

Address

Roswell, GA
30338

Website

Alerts

Be the first to know and let us send you an email when The ExperienceBuilt Group posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category