12/26/2020
Hiring for a heavy equipment dealer in the constructing and Agriculture industry in Stockton, Ca.
Monday - Friday 7:30am - 4pm
*Ideal candidate would have knowledge of Kubota or Bobcat equipment and heavy equipment rental background, processing orders, working in the yard, loading/uploader equipment when needed, and customer service driven and ready to work .
*Bi- lingual in Spanish and English is a plus.
As a Rental Coordinator, you provide excellent customer service in processing equipment rental requests and
repair orders. Maintain relationships with current customers and establish working relationships with new customers/ prospects to increase the rental business.
Essential Duties and Responsibilities
• Assist customers with work orders and rental transactions.
• Adhere to all applicable safety policies, procedures and standards.
• Answer phone calls and provide rental and service quotes, availability, and technical information in
a friendly and professional manner.
• Initiate cold calls to establish ongoing rapport with existing and potential customers leading to future
Rental transactions.
• Ability to multitask and transition easily between multiple lines of equipment offered.
• Maintain a clean and organized rental fleet.
• Work with service and sales departments in processing repair work orders.
• Review work orders verifying that correct quantities, parts and labor are billed.
• Ability to comprehend, capture and interpret customer and equipment information.
• Willing to participate in all training programs and keep current on new product updates.
• Excellent proven customer relationship management, computer skills, proficient use of Microsoft
Office applications, and work management software.
• This person must be able to communicate well both (verbal and written) with team members,
department managers and others within the company to ensure a consistent, predictable and
repeatable successful experience for customer.
• Based on customer needs, create a seamless rental process for the customer to include locating the
proper machine for the application, rental rate options, insurance requirements, transportation
requirements, prompt and accurate check in on machine returns and ensure that all rental invoicing
is accurate preferably the first time.
• Performs other duties as assigned.
Education and Experience
• High school diploma or General Education Degree (GED) equivalent.
• Prior experience in sales, rental and or customer service experience is required.
• Familiar with the use of heavy equipment in a comparable industry experience preferred.
• Valid driver’s license and maintain an acceptable driving record is required.
• Ability to obtain forklift certification.
Required Knowledge, Skills, and Abilities
• Bilingual (English & Spanish) a plus.
• Ability to work within CDK/PFW Intellidealer) system.
• Knowledge of safe work procedures and practices.
• Excellent written and verbal communication skills.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be a well-organized, thoughtful, and self-motivated person.
• Must be capable of working in a fast-paced environment.
• Must be highly organized and excellent attention to detail.
• Must have excellent attendance and work performance.
• Must self-motivated with a high commitment completing tasks in a timely manner.
• Proactive and achievement driven.
• Strong work ethic with ability to multi-task.
• Ability to analyze and interpret basic service reports
• Valid Driver License.
