Aria

01/20/2024

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12/02/2023

FOR IMMEDIATE RELEASE

December 1, 2023

QCSS Strengthens Lead Generation Capabilities with Acquisition of SalesGig

QCSS Bolsters Front-office Support Service Capabilities with Acquisition of SalesGig

[DEER PARK, IL] – Quality Customer Service & Sales (QCSS), a 33-year leader in the Front-office Business Process Outsourcing industry, is pleased to announce the successful acquisition of SalesGig, a technology leader in outsourced lead generation. This strategic move marks a significant milestone in QCSS’s ongoing commitment to helping our Business, Association, and Nonprofit clients achieve world class top-line results.

The acquisition of SalesGig is expected to expand and strengthen the front-office support services available to clients of both entities. The combination of SalesGig’s advanced lead generation technology and QCSS’s gold standard Front-office Support Services will deliver greater efficiency and results for clients across the full spectrum of go-to-market functions.

“We are excited about the depth of talent, technology and bandwidth this acquisition brings to QCSS and our valued clients,” said Cathy Karabetsos, CEO and co-founder of QCSS. “We are especially excited to join forces with the very talented team from SalesGig.”

“Our people, processes, and technology coupled with QCSS experience and market leadership represents a powerful combination,” said Ben Goldberg, Founder & CEO of SalesGig. “We believe QCSS’ go-to-market service portfolio and SalesGig’s lead generation program will enhance overall client experience and create significant market value.”

In the near term, SalesGig will operate as an independent member of the QCSS family. This will ensure the highest quality of on-going service operations to all clients. From the outset, the sales and marketing teams will collaborate to ensure the continuity of existing relationships with clients, while making available to all clients the full breadth of services from the combined entity.

For more information about QCSS’s acquisition of SalesGig, please visit www.qcssinc.com.

For more information about SalesGig, please visit www.salesgig.com.

About QCSS:
Founded in 1991, QCSS is a USA based WBENC-certified WBE and PCI-certified Front-office BPO Service Center specializing Inbound & Outbound Call Center services, Handwritten Direct Mail, Sales Training & Consulting, and Marketing Services.

About SalesGig: SalesGig provides outsourced sales development to support B2B clients generate leads. We deploy proven outbound strategies to expand reach, open conversations, and set sales meetings.

For media inquiries, please contact:

Kevin McCaughey
VP Marketing
QCSS
[email protected]
617-283-0821
# # #

A leader in outsourced B2B Lead generation. Outsource appointment setting to book more sales meetings

11/15/2023

How Can I Become a Highly Successful Salesperson?

How Can My Sales Team Excel to Grow Our Company's Revenues?

Surprisingly, many individuals in sales have little to no formal training—sometimes just enough to fill out order forms.

The most productive salespeople typically possess a strong skill set and excellent time management, often gained through specific training. Regardless of whether they're selling for a traditional business or a tech startup, sales is a skill that demands discipline and an investment in training.

Good news!

Aria is now offering the QCSS Sales Mastery™ service, tailored for sales teams, sales leaders, and individuals looking to elevate their performance. Participants will develop the sales expertise, confidence, and discipline necessary for success.

Our program includes collaborative training from sales experts, unlimited one-on-one coaching, and leadership consulting. These resources strengthen your sales organization at every level, enabling you to win clients in today's complex marketing landscape.

Interested in Learning More About QCSS Sales Mastery Training Courses?

Contact ARIA at 800.955.9524 or email us at [email protected]
Visit our website: https://ariacallsandcards.com/

11/14/2023

How to Compete in the Mailbox with Birthday Cards and Wedding Invitations

The world of direct mail has become very sophisticated. Semi-trailers full of mail flood mailboxes nationwide, and while much of it doesn’t get opened, those mailings generate enough revenue to make them worthwhile.

How Can Your Non-Profit Compete?

Imagine your own mailbox. Returning home, you open it to find ten pieces of mail. Several are bills, of course, most are #10 size envelopes with bulk-mail postage. One, though, is the size of a greeting card. It is hand-addressed in pen. It has a First-Class postage stamp on it.

You open the bills, of course, because you have to. And then you open the card. It's a thank you for your past contributions to a charity, and an invitation to make another gift.

You've just opened an AriaCard – leading the hand-written mailing industry since 1988. Response rates surpass conventional mailings because they get opened.

Avoid the recycle bin. Send AriaCards by ARIA.

Contact Aria at: 800.955.9524 or email us at [email protected]
Book a call today to learn more: https://calendly.com/khall-qcss

11/13/2023

Why Do People Refer to Your Mailings as 'Junk'?

What exactly is junk mail? Well, it's all in the eye of the beholder. From the sender's perspective, like yours for instance, the material being sent is valuable information that the recipient should read.

To the recipient, however, your mailing might just be something to toss away, unopened—thrown into the junk pile.

So, how can you ensure your important letter doesn't end up in the trash? The answer is simple: Hand-address it, place it in a greeting card-sized envelope, and slap a First-Class stamp on it.

That, my friend, is an “AriaCard.” For nearly 40 years, ARIA "AriaCards" direct mail services have been crafting hand-addressed, fully or partially handwritten letters for non-profit and B2B clients. The result? Dramatically higher response rates because these letters actually get opened.

Interested in ensuring your mail gets opened instead of tossed in the junk pile?

To Learn More:
Contact Aria at 800.955.9524 or book a call here: [Aria Discovery Call]

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11/11/2023

What Are Your Customers Business Hours?

Remember when “9 to 5” described a workday? Maybe yours was 8 to 4 or 7 to 3.
Officially, most businesses do have specific hours, but if your customer is working past those business hours, he or she wants to talk to you – not to voicemail.

Legal or not, you see people driving while on their phones as they drive home from work, and chances are they're trying to get those last few things done. If one of those things is making an order from your company, you'll want to be there to take that call.

However, you can't work 24/7. Fortunately, Aria can.

Aria has the people and the experience to pinch-hit for you after hours, before hours, or even on weekends. Our staff will be trained to your specifications to do what it takes to serve your customers.

Let Aria make you your customers' best friend, every hour of the day.

Do you want to learn more?
Contact Aria at: 800.955.9524 or email us at [email protected]

We provide custom direct mail and telemarketing services to nonprofits and businesses across the country, with a focus on customer experience. Call us!

11/10/2023

How Can I Become a Highly Successful Salesperson?

How Can My Sales Team Excel to Grow Our Company's Revenues?

Surprisingly, many individuals in sales have little to no formal training—sometimes just enough to fill out order forms.

The most productive salespeople typically possess a strong skill set and excellent time management, often gained through specific training. Regardless of whether they're selling for a traditional business or a tech startup, sales is a skill that demands discipline and an investment in training.

Good news!

ARIA is now offering the QCSS Sales Mastery™ service, tailored for sales teams, sales leaders, and individuals looking to elevate their performance. Participants will develop the sales expertise, confidence, and discipline necessary for success.

Our program includes collaborative training from sales experts, unlimited one-on-one coaching, and leadership consulting. These resources strengthen your sales organization at every level, enabling you to win clients in today's complex marketing landscape.

Interested in Learning More About QCSS Sales Mastery Training Courses?

Contact ARIA at 800.955.9524 or email us at [email protected]
Visit our website: www.qcssinc.com

We provide custom direct mail and telemarketing services to nonprofits and businesses across the country, with a focus on customer experience. Call us!

11/09/2023

When Will Gift Inflation Start?

Everything costs more. Prices seem to go up every week. Running your non-profit costs more than ever before, even as you cut expenses to the bone.

So, when are your contributors' gifts going to start going up to keep pace with inflation, and how the heck can you help them make it happen?
“We always give $100.”

Twenty years ago, a $100 gift was very generous. Three years ago, it was quite generous. This year, not so much. That $100 gift is equivalent to an $83 contribution in 2020. But it feels wrong to ask people for more money when they're struggling too.

Here's an idea:

Do a telemarketing campaign that aims to offset the shortfalls your non-profit is experiencing. Call it the “Inflation Elation” campaign. Callers can ask folks to buy inflation “balloons” for a $50 donation – more than one if they can. Set an optimistic goal and grow your funds while making the point that you can't do the good work you do unless your supporters step up with larger gifts.

Aria has been reaching out to donors since 1991, and our associates know how to treat your contributors with courtesy, gratitude, and respect.

Contact Aria at: 800.955.9524 or email us at [email protected]

11/07/2023

What Do Your Association’s Members Value Most?

It may seem obvious.
Your association supports and promotes the values and the mission of its members, and provides training, conferences, and great networking opportunities.

So, is that what your members want?

What if you could contact all your current and past association members to find out what is important to them, including new services or educational support they'd like to see? Perhaps it's a good time to remind them of their benefits, or when they don't renew on time, you can win them back through a personal phone call?

That's a lot of calls. Even with your gigantic staff (sarcasm), you couldn't reach out to all those people.

But Aria can!

Our well-trained associates can call your current members and, perhaps more importantly, the people who used to belong. A quick survey can determine how your association can communicate a value proposition that keeps them involved or reactivates them.

It's like a lot of things in life: if you want to know what somebody wants, ask them.

Contact Aria at: 800.955.9524 or email us at [email protected]