09/25/2026
The most interesting part of building Rylee AI hasn't been the technology.
We've been building and working with AI across different businesses and industries **for years now**.
So when we started building an AI employee for Jellystone Park Zion, I wasn't really wondering whether the technology could work.
I was much more interested in something else:
How would the managers and employees actually feel about working alongside an AI employee?
Because introducing AI into a real business is very different from showing someone a cool demo.
At first, there were naturally questions.
Will guests actually use it?
Will it know enough about the park?
Will employees have to constantly correct it?
Will this create more work instead of less?
And underneath all of that is the question a lot of employees have when AI gets introduced:
What does this mean for my job?
That's the part of AI implementation I don't think gets talked about enough.
We didn't just turn Rylee on and walk away.
We worked alongside the Jellystone team. We listened to calls. We learned from managers. We taught Rylee the park's policies, processes and the hundreds of little things employees learn from actually working there.
And over time, I watched the attitude toward Rylee change.
She stopped feeling like an AI experiment.
She started becoming part of the team.
When an employee is helping a family standing in front of them, Rylee can answer the phone.
When the office closes, Rylee is still there.
When several guests call at once, nobody has to decide which call gets ignored.
And when Rylee doesn't know something, we can teach her.
Today, she's handled 16,000+ real calls, including thousands of after-hours conversations and reservation inquiries.
Those numbers are exciting.
But what I'm most proud of is something you can't really put on a dashboard:
The way the managers and employees now think about her.
The conversation starts changing from:
Why do we need this?
to:
“Can we teach Rylee to do this too?"
That's a pretty big shift.
After years of working with AI, Jellystone Park Zion has reinforced something I believe more than ever:
The best AI isn't about replacing good employees. It's about giving good employees another capable member of the team.
That's what we're building with Rylee OS.
And watching a real team go from learning what an AI employee is to actually thinking about what they want to teach her next has been one of the most rewarding parts of building it.