Outsource Consultants, LLC

Outsource Consultants, LLC We help brands find the perfect fit outsource call center. Our unbiased, provider-agnostic approach sets us apart.

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes. With over a decade of outsourcing experience crafting expert BP

O strategies for organizations, our team offers unparalleled expertise in CX and contact center operations. We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution. Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it's a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

09/03/2026

"AI will replace your agents." Tom and Andrew think that's a myth.

Not because AI isn't doing real work in the contact center. It is. But the idea that it means a big cut in human agents hasn't held up, and anyone who's repeated themselves to a bot four times knows why.

The real question isn't humans or AI. It's which work belongs with each.

Full episode of The Bald + The Beard: https://na2.hubs.ly/H07BHnp0

You tried nearshore once. It failed. You never went back.Fair. But nearshore grew up while you weren't looking.In our 20...
08/27/2026

You tried nearshore once. It failed. You never went back.

Fair. But nearshore grew up while you weren't looking.

In our 2026 regional ratings, Panama scores 90 on CX quality. Mexico and the Dominican Republic score 85. The US…scores 80.

And that’s not even the full picture. These regions also cost less with better workforce stability than domestic options.

That means better scores. Overlapping time zones. Half the rate or less.

Still not sure what region meets your CX quality and cost goals? Check out the full guide of 21 regions including domestic, nearshore and offshore.

Link in the comments.

Quick question before your next vendor review. How would you know if you’re overpaying?No need to think too hard. We’ve ...
08/25/2026

Quick question before your next vendor review. How would you know if you’re overpaying?

No need to think too hard. We’ve got the answer for you.

Our 2026 data shows large global BPOs run 24% above mid-market rates for comparable US and Canada work. Across nearshore, Asia Pacific, Europe and Africa, that premium runs 13 to 20%.

Same scope. Same SLAs. Bigger invoice.

That gap never shows up in a QBR. It only shows up in a benchmark.

We published the 2026 rate bands by region, large provider versus mid-size, so you can check your own contract in about a minute.

Link in the comments.

Healthcare contact centers are a revolving door. Constant retraining, inconsistent patient experience, burnout.Which mak...
08/11/2026

Healthcare contact centers are a revolving door. Constant retraining, inconsistent patient experience, burnout.

Which makes zero the rarest number in staffing.

This seven-seat pediatric scheduling team has lost zero agents in recent cycles. Perfect, punctual attendance.

On a team that small, one departure is a 14% capacity hole and a retraining cycle a nonprofit can't spare. It never came.

That stability is not luck. It's hiring rigor at selection, plus the same monthly performance oversight a 700-seat program gets.

The smaller the program, the more the monitoring matters.

Full case study linked in the comments.

We audited how one nonprofit's leadership team was spending its week.40% of it went to managing a call center vendor.Cha...
08/07/2026

We audited how one nonprofit's leadership team was spending its week.

40% of it went to managing a call center vendor.

Chasing attrition. Re-explaining processes. Auditing errors. Absorbing the fallout when families couldn't get scheduled.

That's two full days a week of executive time running someone else's call center.

Today that oversight is our job. Our Vendor Management Office benchmarks the vendor's KPIs monthly, in both languages, and has since day one. Leadership got its two days back for care, funding, and growth.

If your leaders have become the de facto vendor managers, the vendor is not saving you what you think it is.

Full case study linked in the comments.

Out of every 100 families who call this pediatric provider, 97 get booked right on the first call.In English and in Span...
08/06/2026

Out of every 100 families who call this pediatric provider, 97 get booked right on the first call.

In English and in Spanish, held to the same five-minute goals.

A parent scheduling care in Spanish gets the same speed and accuracy as a parent calling in English. For a nonprofit whose mission is accessible care, that parity is not a nice-to-have. It's an operational standard, measured monthly.

And they hold it at 22% lower cost. You don't trade one for the other.

If your abandoned calls are unbooked appointments, this one is worth ten minutes.

Full case study linked in the comments.

Healthcare CFOs can't pull the levers other businesses can.You can't cut clinical payroll without cutting care. You can'...
08/04/2026

Healthcare CFOs can't pull the levers other businesses can.

You can't cut clinical payroll without cutting care. You can't raise prices, because insurers and Medicaid set your rates. You can't move to a cheaper building.

Every big line on the budget is either locked or controlled by someone else. Except one. The outsourced vendor line.

Most finance teams treat their contact center vendor cost as fixed, just like everything else. It isn't. It's the one line you can re-shop anytime.

One nonprofit pediatric provider did exactly that. Same budget line, better-fit scheduling partner, 22% lower cost. Scheduling accuracy held at 97% and wait times beat goals in English and Spanish.

$872K came back over the engagement. At a nonprofit, that money becomes care.
The only lever left is the one almost nobody pulls.

Full case study linked in the comments.

07/16/2026

OC never takes a break from helping brands hit their goals. But at our mid-year event, we took 30 seconds to pause and appreciate how far this team has come. Okay, back to work. Same CX Budget. Better Outcomes.

Our team rolled up our sleeves at Second Harvest Heartland this week, packing meal kits for seniors across our community...
06/29/2026

Our team rolled up our sleeves at Second Harvest Heartland this week, packing meal kits for seniors across our community! 💛

It's easy to talk about showing up for people. It's better to actually do it. A few hours, a lot of boxes, and meals headed to neighbors who need them.

We're proud of this crew, not just for the work they do every day, but for the time they give back.

Huge thanks to Second Harvest Heartland for everything you do year-round to fight hunger across Minnesota. We were glad to lend a hand.

Vegas in June. ♠️Our team will be in town the week of June 22-25 and we'd love to connect with anyone else making the tr...
05/26/2026

Vegas in June. ♠️

Our team will be in town the week of June 22-25 and we'd love to connect with anyone else making the trip.

Whether you're a CX leader heading west for the week or someone we've been meaning to catch up with, drop us a line. Coffee, dinner, a quick walk past the fountains, whatever works.

DM us to set something up.

Address

600 Highway 169 South, Suite 1690
Saint Louis Park, MN
55426

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18887664482

Website

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