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Outsource Consultants, LLC

Name: Outsource Consultants, LLC
Address: 600 Highway 169 South, Suite 1690, Saint Louis Park, MN, 55426, US
Telephone: +18887664482

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Outsource Consultants, LLC

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We help brands find the perfect fit outsource call center. Our unbiased, provider-agnostic approach sets us apart.

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations. We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution. Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it's a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

10/23/2026

In some clinics, nearly 50% of patients no-show, costing tens of thousands in ghosted provider revenue.

There's a fix.

And it starts with your contact center.

Read the full article in the comments.

10/20/2026

Move season’s over. How’d it go?

Every customer who moved was two outcomes waiting to happen: a clean transfer and a household kept for years, or a missed install and a competitor’s truck at the new address. This summer, the difference came down to whether anyone picked up the phone.

The providers that win move season plan their CX strategy before the surge hits. That gets built in the winter, not in May. If this summer stung, now’s the time to fix it: https://na2.hubs.ly/H08vYlH0

10/17/2026

Does your CFO have budget face?

You know the look. The one that says your CX spend is denied before you've finished asking.

Outsource Consultants turns one conversation into a business case your CFO can actually approve, built around the 30 to 50% savings typically sitting in your current CX spend.

From there, that money funds the AI and technology work you've been trying to get approved -- not by asking for a new line item, but by using the budget that already exists.

Know a CFO with budget face? We can help.

10/15/2026

In healthcare CX, every retention conversation becomes a budget conversation. But pay is not why your patient-access team is leaving, and paying more will not bring them back.

Ready why your specialty practice keeps losing good staff (and what to do about it).

10/10/2026

Who do you trust when it comes to making big CX decisions?

Tom Luther and Andrew Griffiths discuss how it can be such a relief for brands to have a vetted shortlist BEFORE making potentially the biggest business decision of their calendar year.

10/07/2026

We're at 20+ events this quarter talking to leaders who want AI in their customer experience.

Every conversation hits the same wall: "We're convinced we need this. We have zero budget for it."

And almost every time, the person across the table is shocked when we explain how simple the money actually is to find.

Your AI budget isn't waiting on the 2027 capital plan. It's hiding in your labor line right now. In support teams sized by tradition instead of demand. In staffing that doesn't flex when volume shifts.

You optimize the labor spend first. Redirect the freed capacity into the transformation. Then you have the capital to fund what you're already convinced you need.

This isn't theory. A leading health-and-wellness tech company did exactly this in 90 days. Freed $250K. Launched a phased AI rollout without adding a single budget line. Held 98% CSAT through the transition.

Read the full case study in the comments:

10/06/2026

"Not now" is rarely about budget.

When a CX project stalls at the executive level, it's usually because the person pitching it never connected it to the objectives that leader is on the hook for this year, such as revenue, risk, market share.

If the CX project doesn't clearly accelerate one of those, Andrew Griffiths explains, itt gets read as a detractor, and detractors wait.

10/05/2026

A little more than half of the companies that have already gone through AI projects haven't seen the results they hoped for, and it's not the technology's fault.

In the final episode of AI in CX for Finance, Andrew Griffiths explains why organizational readiness takes real time, and why waiting to see what AI does for your competitors is usually not the lower risk choice this time.

Watch Episode 4, and the entire 4-part series (link in the comments).

10/01/2026

There's a right order to fixing specialty healthcare operations, and most teams run it backwards. They automate first, and then AI just scales the chaos. The sequence that actually works: outsource to standardize patient experience and cut costs, then automate what the savings can fund.

Read the blog (in comments) to see exactly how it's sequenced.

09/30/2026

Every CX budget request comes with strings attached. Justify it. Prove it. Show me the numbers. Wait until next fiscal year.

We cut them.

Outsource Consultants turns one conversation into a business case your CFO can approve, built around the 30 to 50% savings typically sitting in your current CX spend. That money funds the AI and technology work you've been trying to get greenlit.

No new line item. No engagement fee. About three hours of your time.

Your CX, untied.

Address

600 Highway 169 South, Suite 1690
Saint Louis Park, MN
55426

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18887664482

Website

http://www.Outsource-Consultants.com/

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