Outsource Consultants, LLC

Outsource Consultants, LLC We help brands find the perfect fit outsource call center. Our unbiased, provider-agnostic approach sets us apart.

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes. With over a decade of outsourcing experience crafting expert BP

O strategies for organizations, our team offers unparalleled expertise in CX and contact center operations. We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution. Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it's a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

Vegas in June. ♠️Our team will be in town the week of June 22-25 and we'd love to connect with anyone else making the tr...
05/26/2026

Vegas in June. ♠️

Our team will be in town the week of June 22-25 and we'd love to connect with anyone else making the trip.

Whether you're a CX leader heading west for the week or someone we've been meaning to catch up with, drop us a line. Coffee, dinner, a quick walk past the fountains, whatever works.

DM us to set something up.

For over a decade, we've helped healthcare brands cut contact center costs anywhere from 20% to 57%, often while also dr...
05/20/2026

For over a decade, we've helped healthcare brands cut contact center costs anywhere from 20% to 57%, often while also driving revenue growth (one Medicare client saw their topline jump from $764M to $1B).

Those are the kinds of patterns Corey Kotlarz and Tom Luther will be talking about at CX Healthcare Exchange West in Phoenix on June 3-4.

If you're a healthcare CX leader working through staffing for Open Enrollment, scheduling accuracy, multilingual support, or how to actually deploy AI without putting compliance at risk, we'd love to compare notes.

DM us or comment below to set up a time to connect. We'll bring the insights, you bring the questions.

05/07/2026

Is your brand rushing into AI without a clear plan?

AI isn’t plug-and-play. It requires well-defined use cases, CFO buy-in, ROI timelines, and the right human expertise to train models for real customer impact.

Tune in as Tom Luther and Andrew Griffiths of The Bald + The Beard break down the challenges of AI adoption.

Gartner projects AI will cut global contact center labor costs by $80 billion in 2026. That's already hitting boardrooms...
04/30/2026

Gartner projects AI will cut global contact center labor costs by $80 billion in 2026. That's already hitting boardrooms as budgets and deadlines.

The teams moving fastest aren't always getting it right — wrong automations, frustrated customers, trust to rebuild.

AI in the contact center is a CX strategy decision, not just a technology one. We help ops and CX leaders think it through before the pressure forces a bad move.

Schedule a CX strategy call today: https://na2.hubs.ly/H05bm860

We polled our LinkedIn audience: where you're focused for BPO in 2026. Nearly a three-way tie.What's interesting isn't t...
04/23/2026

We polled our LinkedIn audience: where you're focused for BPO in 2026. Nearly a three-way tie.

What's interesting isn't the split itself. It's what each answer is really asking.

If you voted US & Canada: do you know whether your program type actually justifies that cost, or are you paying for a name?

If you voted Asia Pacific: are you with the right size vendor for your volume, and is the savings gap still what you think it is?

If you voted Nearshore: do you know which Lat Am markets are outperforming on CX quality and which ones are the best fit for your program?

The 2026 BPO Market Trends & Pricing Report covers all 21 regions so you can answer your question, not everyone else's.

Link in the first comment.

04/16/2026

Managing CX across regions and programs means you're constantly balancing cost, performance, and stability all at once.

That's exactly why we built the 2026 BPO Market Trends & Pricing Guide.

Stop second-guessing your sourcing strategy. See how it actually stacks up against the market with real data to back it up.

📥 Download your free copy: https://www.outsource-consultants.com/resource/2026-bpo-market-trends-pricing/

Banks are quietly removing physical touchpoints. But most are forgetting what those closures actually disrupt.U.S. banks...
04/09/2026

Banks are quietly removing physical touchpoints. But most are forgetting what those closures actually disrupt.

U.S. banks recorded 148 net branch closures in Q1 2025 alone. For many customers, a branch is still the most reliable touchpoint they know. Shut it down without a CX plan and what you save in rent, you lose in reputation.

Here's what typically hits support teams when branches close:
🔹 Call volume spikes in closure ZIP codes
🔹 IVR paths that haven't been updated
🔹 Customers repeating themselves across channels with no resolution
🔹 First-contact resolution dropping as legacy customers struggle with the shift

The savings from branch consolidation are real. But so is the fallout if CX isn't rebuilt alongside it.

The banks handling this well treat every closure as a trust-building moment, not just a cost event. That means shoring up frontline capacity, piloting AI in focused roles, and making sure customers never feel like they've been abandoned.

We wrote a full breakdown on how to approach it. Link in the comments.

March may be over...but the madness isn’t.Contact center leaders are still getting flooded with AI vendors promising to ...
04/04/2026

March may be over...but the madness isn’t.

Contact center leaders are still getting flooded with AI vendors promising to solve everything overnight.

But how do you tell the difference between a Cinderella, a blue blood… and a pretender?

OC is the selection committee. We help you separate the real contenders from the noise.

Curious about a contact center technology, but want to avoid a sales demo? Ask us.

Enjoy today's games. 🏀

90% of consumers say customer service is a key factor in brand loyalty.Let that sit for a second.❌ Not product quality. ...
04/02/2026

90% of consumers say customer service is a key factor in brand loyalty.

Let that sit for a second.
❌ Not product quality.
❌ Not price.
❌ Not marketing.
✅ Customer service.

And yet most support teams are being asked to do three things at once right now: cut costs, automate more, and handle increasingly complex issues.

Customer expectations didn't rise gradually. They jumped. And the organizations still treating support as a cost center are feeling that gap widen every quarter.

The shift happening right now is structural. Support teams aren't just answering questions anymore. They're managing the entire customer relationship, from first contact to retention.

That requires a different kind of operation. Different partners, capacity planning, and technology.

We help CX and operations leaders figure out exactly that. If your support model feels like it was built for a simpler time, let's talk.

Schedule a CX strategy call today:https://na2.hubs.ly/H04nPC70

When a ship gets delayed, the port doesn't get flooded with calls. Your customer support team does.100+ vessels stalled ...
03/26/2026

When a ship gets delayed, the port doesn't get flooded with calls. Your customer support team does.

100+ vessels stalled or diverted. Supply chains backed up. And somewhere, a support team is watching ticket volume spike in real time.

WISMO ("Where Is My Order?") can be 40 to 50% of support volume during disruptions. That's not just an ops problem. That's a CX problem.

The companies that handle it best invest in proactive notifications, better tracking visibility, and scalable support capacity before the next disruption hits.

Not sure if your CX setup can absorb the impact? That's exactly what we help logistics leaders figure out. Link in bio to schedule a strategy call.

Schedule a CX strategy call today: https://na2.hubs.ly/H04nMf40

Address

600 Highway 169 South, Suite 1690
Saint Louis Park, MN
55426

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Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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+18887664482

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