Opus Research

03/13/2024

Options for from 247.ai provide flexible options.

02/08/2024

We invite you to join and bring your questions.

Find out how to utilize 100% of your customer interactions to detect trends and enhance your CX outcomes. Register today: https://ow.ly/UXJ450QyOlb

with Opus Research

01/24/2023

Submit your best ’bot, IA or Agent Assistance resource to be one of the five winners of the Opus Research Conversational AI Awards.

Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.

03/08/2022

I'm delivering a keynote address on the at the Conversational Interactions Conference in San Jose April 12-13

https://www.conversationalinteraction.com

Make sure to register and attend. It will be great to see you.

Natural Language Processing and Speech Recognition leverage computer power to make using  computer applications as intuitive as talking to or texting a person

02/04/2022

Join us next week.

In this webinar, guest speaker Dan Miller, Lead Analyst at Opus Research will speak about how to build smarter self-service by moving fast with data to build great digital customer experiences.

10/14/2021

Let's get this conversation started. and "are not built with the full communal context in mind." per Chris Butler

New Actions and Skills can be without sacrificing . But it has to be done by design.

Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.

10/13/2021

The inevitable march to digital customer communications is being fully embraced by NICE and is embodied in a flurry of product upgrades announced at its Analyst Summit in Jackson, WY.

NICE unveils CXi, a decidedly non-contact-center centric framework for digital, multichannel communications that leverages real-time customer journey data for actionable Conversational Intelligence.

10/11/2021

Lots to digest in this post by Scott Baker on Verint Connect: https://connect.verint.com/b/customer-engagement/posts/getting-digital-transformation-right-through-ai-analytics
"Getting Right Through and

Enabling real-time context and analytics empowers agents with greater insight into resolution paths and more credibility with the connected customer. Read more.

08/24/2021

and are vital for moving to its next state. Insights from Jeanna Isham on Opus Research Web site help define and understand the opportunities they present.

Sonic branding is creating a unique sound for a brand or company that can then be incorporated into all of the brands’ audio touchpoints in one way or another.

08/23/2021

Thanks to for assembling an all-star line-up for discussion of

Join and me for a lively discussion of the pros, cons, can-dos and must-dos of adding to your

Personalized customer experiences, digital tools, and AI are pivotal to your success. During this 3-part series, we'll help you create an easy plan to move to the future.