Smart Care

10/08/2026

When a key piece of equipment fails mid-service, it’s not just an inconvenience, it can put food safety and operations at risk. A clear protocol helps your team stay calm, protect inventory, and keep service moving.

Learn how to prepare: https://pulse.ly/adoxrjnmqk.

Don't let a mid-service breakdown cause chaos. Download the Smart Care Panic Protocol to manage equipment failure, protect food safety, and keep service moving.

10/06/2026

Before the technician shows up, there's someone who made it happen. 📞

This Customer Service Week, we're celebrating our customer service teams across our operating companies! They are the ones who respond to the call, find answers, and keep customers updated until the job is done.

Thank you for the care you bring every day! 💙

09/30/2026

As we wrap up Technician Recognition Month this September, we want to extend a sincere thank you to all of our technicians.

Your skill, dedication, and commitment to keeping our customers up and running do not go unnoticed. Every service call, every repair, and every long day in the field makes a real difference for the people and businesses who rely on us.

We’re proud of the work you do and grateful for everything you bring to the team—this month and every month. Thank you for all you do!

09/29/2026

"Five go out and two come in."

That's how our CEO James Mylett described the skilled-labor gap this week at the 2026 CFESA Annual Conference in Lake Geneva, where he joined George Roberts-Smith and Kevin Fink on the panel "AI Integration from the Service Perspective," moderated by Joe Carbonara.

His take: AI has to be the bridge until we start tucking our kids in at night and saying, "I hope you grow up to be an electrician or an HVAC tech."

A few of our favorite insights from the panel:
🎤 Don’t start with AI as the goal. Start with the problem you're trying to solve and then how AI can help.
🎤 Don't do AI just to do AI. Sometimes the answer is a better process or simple automation.
🎤 Bring your people with you. Build fluency, ease the fear, and set measurable goals.

James offered a challenge to the room: "Individually, it’s like we are whispering at a rock concert. Collectively, we can change the world." We need to be a digital lighthouse for this industry, together.

Thank you to CFESA for bringing the food equipment service community together, and to our fellow panelists for a great conversation.

09/24/2026

We're thrilled to share that James Mylett (CEO), Krishnan Narayan (CTO), Stephanie Bodem (GM, Turbo Tech), Heather Denomme (VP, Service Operations) and Rocky Hill (AVP, North Texas) have all been named to the 2026 Future of Field Service Stand Out 50!

This list celebrates leaders across the service industry who bring innovation, growth and service excellence to their teams and customers. We couldn't be prouder to see five of our own recognized.

Read the full announcement:
https://pulse.ly/skws58u2we

09/22/2026

Did the EPA delay the refrigerant replacement deadline? Yes—but not in the way many think.

Get a clear breakdown of what changed, what didn’t, and what it means for your operation: https://pulse.ly/pm5bj4ifmp.

The EPA pushed refrigerant GWP limits to January 1, 2032, but the 2026 leak-repair and recordkeeping rules did not change. Here is what applies to your equipment now.

09/17/2026

Our technicians are often the first and only face our customers see in the field, and they represent our commitment to quality on every call. Whether it’s routine maintenance or an urgent repair, they deliver service with professionalism, care, and speed that keeps operations moving.

This month, we’re saying thank you to the teams who make consistent, reliable service possible across every market we serve.

09/15/2026

Big news: We’ve launched Turbo Tech™, Smart Care’s national service brand for speed ovens and coffee equipment bringing together five regional brands under one name. As part of the launch, we’re introducing Turbo Tech One™, an innovative flat-rate pricing model for speed ovens service giving customers pricing transparency before work starts.

Learn more: https://pulse.ly/0cjlr4lo8b

CHICAGO, IL (September 15, 2026) – Smart Care Solutions (“Smart Care®”), the nation’s leading provider of comprehensive service for hot & cold side foodservice equipment, specialty coffee and beverage, standalone refrigeration, complex rack refrigeration, cold storage, and HVAC, today annou...

09/11/2026

Today marks 25 years since the September 11th attacks.

It's a moment that reshaped how we think about safety, resilience, and what it means to show up for one another in our communities and in our workplaces. We remember the lives lost and honor the first responders who ran toward danger.

Wherever you were on 9/11, however it touched your life, today is a day to pause and remember.

09/09/2026

No two service calls are the same... but the outcome is.

Every day, our technicians step into new challenges with the same focus: resolve the issue, minimize disruption, and keep customers moving. It’s that consistency that builds trust across every market we serve.