GCS Agents

GCS Agents GCS provides professional customer interactions from our centers or in yours. BPO Experts providing

Since 2001, Global Contact Service Agents (GCS) has helped clients achieve increased performance in the contact center with competent skills in management, staffing, and consulting. As a process oriented provider of agent-based and muIti-channel contact center solutions, we support commercial and government organizations in providing effective and cost efficient communication to consumers of their

products and services. Whether working from within client owned facilities or in one of our sites, GCS offers outsourcing and consulting solutions for most contact center challenges. Our commonsense approach allows GCS to provide high-quality and cost-effective services with a focus on friendly people, secure and professional workspaces, and technology that performs.

Some tips on the CX in our latest blog. ,
07/16/2021

Some tips on the CX in our latest blog. ,

From extensive agent training to implementing better technologies, streamlining customer service is imperative to staying ahead of the competition.

07/13/2021

GCS is looking for bilingual customer service agent in the Salisbury area. The job is a Work from Home, Temporary position. Help us find the right candidate.
Interested? Apply Here

https://bit.ly/3xCXnsJ

GCS was selected as a finalist by the Better Business Bureau's Torch Awards for Business Ethics. Thanks to all our upsta...
06/29/2021

GCS was selected as a finalist by the Better Business Bureau's Torch Awards for Business Ethics. Thanks to all our upstanding associates who work to make this happen.

GCS is selected as a 2021 BBB Torch Award Finalist for Business Ethics

GCS is proud to have Erik Lipscomb on the Leadership Rowan Steering Committee. As a graduate of the program, he understa...
05/21/2021

GCS is proud to have Erik Lipscomb on the Leadership Rowan Steering Committee. As a graduate of the program, he understands the value it brings to the individual and the community.

The Rowan County Chamber of Commerce is proud to announce the graduates of the 2020-2021 Leadership Rowan Class.

The right combo of technology will equip any contact center for success, but it is the people who drive the results. GCS...
03/31/2021

The right combo of technology will equip any contact center for success, but it is the people who drive the results. GCS provides services in training solutions and staffing center management techniques that'll help increase your customers' satisfaction. https://hubs.ly/H0KhgTk0

Despite popular belief people can change and interpersonal soft skills training are teachable. Find out how from the contact center experts!

Address

118 S Main Street
Salisbury, NC
28144

Telephone

+17047989621

Website

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