aheadCRM

10/14/2026

NIS2 comes with no certificate. Your biggest customer’s audit decides if you comply, and directors pay personally. For CX teams: each integration user and AI agent with CRM write access is a board-level problem.

https://zurl.co/Vb9aN

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

10/10/2026

SAP’s unicorn now has the right number of ears. It still can’t tell you which supplier delivers next week. My research note: context is the product, CX gets its own ball, people still meet in Teams.

https://zurl.co/cd7p5

10/08/2026

SAP’s best case came a day after the main keynote: sharp, user-first, with Ericsson as proof. Lesson: start with one problem. As AI shifts to context, SAP’s back office becomes a CX edge.

https://zurl.co/9CxuP

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

10/07/2026

SAP launched the "autonomous enterprise" in Vegas and got a generous 2 minutes of keynote time. Looks like Cinderella didn’t just arrive through the kitchen. She had to do the billing too.

https://zurl.co/7c7yU

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

09/24/2026

The 360-degree customer view is a myth. Sellers don't need endless data dashlets; they need 3.6 degrees & a clear reason to call. Move from data replication to actionable signals.

https://zurl.co/bclkj

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

09/23/2026

Salesforce says Koa "matches or exceeds" leading models with 3x fewer errors. Its own paper: Koa 0.86, Opus 4.8 0.87, GPT-5.5 0.90 on CRM Bench. Good enough and cheaper is the real pitch. Believe the paper, not the PR.
https://zurl.co/u1Qqb

09/22/2026

Creatio puts $300M behind Bank.AI and takes direct aim at Pega in regional banking. Flat-rate AI agents are a smart wedge against metered pricing. The 48% growth claim? Still waiting for a denominator.

https://zurl.co/jAvRZ

Grow your financial services institution, serve your customers and excel in operations with no limits on users, agents, workflows and scale.

09/18/2026

Salesforce is now reachable from , Slack and Amazon Quick. Reach is not governance: quote-to-cash still crosses four systems and nobody owns the audit trail. My snap analysis:
https://zurl.co/0KW9N

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

09/08/2026

Get ready for AI agents to ditch human language! They might invent their own secret code. But don't worry, human interaction is still key. We'll ensure they talk to us, not just each other. It's all about keeping humans in the loop!

Watch the full , like, share and subscribe https://youtube.com/live/kLux3U4sW6U

09/07/2026

Are you using customers to make money, or making customers the focus and *then* making money? That one mindset shift changes everything, even with the same data. Big difference!

Watch the full , like, share and subscribe https://youtube.com/live/kLux3U4sW6U